Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

6.4 /10

CX Score

6.4 /10

11 Reviews Write a Review

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What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative

16% Neutral

70% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Inspiring
Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.3

View Salesforce Lightning Flow in this category (opens in a new tab)

Salesforce Lightning Flow Reviews

Alexa T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

There's a reason they keep building more buildings

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

It's very customizable, and I love on the sales side how it can sync with many sales tools (we use things like Chorus, Salesloft, ZoomInfo).

What is your favorite aspect of this product?

Using this as a reliable source of truth for sales in the company and dashboard functionality

What do you dislike most about this product?

We have had a bug on our "accounts" page for months and it has not gone away. Not an issue to work around, just annoying.

What recommendations would you give to someone considering this product?

Do your research! If you plan to grow your company, SFDC is a great investment to not have to change CRMs later.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Bhagyalakshmi L.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Razor sharp and Super intuitive!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Lightning Flow is very intuitive and easy to use. An alternative to code for Admins who wants to get done things with config. With so much technical support and training material available this is the best I have so far used.

What is your favorite aspect of this product?

At my current place we have very few dev resources and as admin this helps me solve complicated business requirements through config instead of coding. Very helpful tool for admins and thumbs up for it.

What do you dislike most about this product?

There are some limitations which is getting solved with each release. We had issues around using picklist values within flow initially and even now we have it. Hope they get it taken care soon.

What recommendations would you give to someone considering this product?

Super useful for startups with few dev resources and a powerful must have for all salesforce Admins.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Caring

Siddharth P.

Role: Operations
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product with many handy features.

Likeliness to Recommend

8 /10

What differentiates Salesforce Lightning Flow from other similar products?

Better alternative to workflow rules and process builders. Can obtain more functionalities at once configuring flow

What is your favorite aspect of this product?

Conflict resolution and debugging is easy through flow. Exact pain point can be identified when you debug

What do you dislike most about this product?

Can extend its scope to more possibilities. Can work more on formula fields

What recommendations would you give to someone considering this product?

I strongly recommend to configure flow when many functionalities needs to be achieved simultaneously

Pros

Helps Innovate
Trustworthy
Effective Service
Saves Time

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Salesforce Lightning Flow Ratings

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Lightning Flow Reviews

Alexa T.

There's a reason they keep building more buildings

Likeliness to Recommend

Pros

Bhagyalakshmi L.

Razor sharp and Super intuitive!

Likeliness to Recommend

Pros

Siddharth P.

Great product with many handy features.

Likeliness to Recommend

Pros

Feature Ratings

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features