Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

6.4 /10

CX Score

6.4 /10

11 Reviews Write a Review

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What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative

16% Neutral

70% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Inspiring
Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.3

View Salesforce Lightning Flow in this category (opens in a new tab)

Salesforce Lightning Flow Reviews

Phelan M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Essential tool to any scale up

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

When working on complex, cross functional processes that require a lot of steps / data, Lightning flow helped design and create effective and efficient solutions. We have been able to create rules and steps with lots of custom requirements to meet our teams needs.

What is your favorite aspect of this product?

Being able to pull data from multiple objects and auto-populate fields as required as part of a workflow ensures teams have clear ownership over the source of their data. It is very customisable so you are easily able to edit a flow and tweak things as needed.

What do you dislike most about this product?

If you have built a complex workflow and make some changes there can be knock on effects that are not always highlighted initially. It can take sometime to test and ensure the changes are are working properly.

What recommendations would you give to someone considering this product?

Any team that uses Salesforce and has multiple teams working across different objects should consider this product as it dramatically helped improve overall visibility and efficiency of several workflows. Allows lots of customisation and you can pretty much do anything that you want if you have the team to implement.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Continually Improving Product

Michal W.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great business database management solution!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce is a highly intuitive piece of software, which works considerably better in my experience than the vast majority of other such solutions. In many cases, what Salesforce Lightning does would require multiple separate pieces of software to accomplish. This alone should already make it stand out from the crowd. It is a database, analytical tool, and business management software all-in-one solution.

What is your favorite aspect of this product?

The ease with which it is possible to enter and manipulate data within the program. It is rather rare that it is such a delight to be entering information into a database system. Overall this has greatly simplified things in comparison to our previous solutions.

What do you dislike most about this product?

The report generation system is a bit tedious requiring multiple reports to be generated (one per data type) rather than being able to generate one complete report. Also there is a limited number of tiers for user permissions available, which makes it a bit difficult to properly allocate permissions.

What recommendations would you give to someone considering this product?

If you can overlook the few flaws and work around them, this is the perfect solution for business management and database operations. I would definitely recommend getting it!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Shivakumar Y.

Role: Vendor Management
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Best CRM out there!!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

1. Customizations & Plugins 2. Implementations & Integrations 3. Support

What is your favorite aspect of this product?

1. UI/UX 2. Features in abundance 3. Customizations & Plugins 4. Reporting

What do you dislike most about this product?

1. Pricing Nothing at all apart from them

What recommendations would you give to someone considering this product?

1. Go ahead in purchasing this amazing CRM. 2. Only concern is the pricing. If you can afford, then don't miss it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Salesforce Lightning Flow Ratings

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Lightning Flow Reviews

Phelan M.

Essential tool to any scale up

Likeliness to Recommend

Pros

Michal W.

Great business database management solution!

Likeliness to Recommend

Pros

Shivakumar Y.

Best CRM out there!!

Likeliness to Recommend

Pros

Feature Ratings

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features