Salesforce Lightning Flow Logo
Salesforce Lightning Flow Logo
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
6.4 /10
CX Score
6.4 /10
Category
Salesforce Lightning Flow
6.4 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative
16% Neutral
70% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Inspiring
  • Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

81

In-App Automated Workflows

76

Customizable Performance Dashboards

76

Process Library

76

External Application Data Connectors

75

Process Workflow Designer

74

Permissions and Governance

74

Low-Code Automation

74

Real-time Process Analysis

73

Content Management

72

Collaboration

64

Vendor Capability Ratings

Average 75

Availability and Quality of Training

85

Vendor Support

82

Business Value Created

80

Product Strategy and Rate of Improvement

76

Ease of Customization

76

Ease of Implementation

74

Breadth of Features

73

Ease of Data Integration

73

Ease of IT Administration

72

Usability and Intuitiveness

72

Quality of Features

65

Salesforce Lightning Flow Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

One of the greatest software

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The many Salesforce Objects and Reports can be integrated and shown on a great, flexible platform. It is simple to use, intuitive, and has incredibly helpful tooltips. It is unquestionably a step up over its predecessors in terms of user experience. The Lightning Platform's low code no code capabilities are now very effective. The regular upgrades and feature improvements are quite helpful.

What is your favorite aspect of this product?

A lead is scored by the insights feature based on their behavior on our website or in connected marketing. Our lives are made easier by monitoring and dash boarding tools as well as chattering, which allows us to communicate with internal sales representatives. The most prominent and easily accessible alternatives for scalability are low code and no code functionalities. I find it to be hassle-free since I use it for daily activities.

What do you dislike most about this product?

Lightning moves too slowly, making it occasionally laborious. When you are attempting to help a customer and you have to hold them on the phone for an extended period of time because your software is slow, it may be really annoying. Implementing governance and specific data protection regulations is challenging.

What recommendations would you give to someone considering this product?

The platform is particularly useful for top management, who can have a 360-degree view of the total health of the business in one location, including lead generation, customers, open or concluded agreements, etc. It's a fantastic account management tool that is constantly updated and it also offers transparency on the performance of your teams and the clients they are working with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Barnaby B.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Robust platform with good capabilities

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Every component appears to have a box to check, a section to fill out, or space. And if there isn't, creating what you need or asking for something to be added will be pretty straightforward. It may be a result of my IT staff or Salesforce itself, but they've considered everything and are always willing to add features we require for sales when in doubt.

What is your favorite aspect of this product?

An outstanding user experience; it's clear how the objects are organized. To help analyze and learn how many items are implemented and accessible, a lot of metadata is produced. Particular emphasis should be given to the Tooltips, which are helpful and make it simple to acquire information without constantly clicking everything. A lead is scored by the insights feature based on their activity on our website or connected promotions.

What do you dislike most about this product?

The type of phone number that takes time to recognize is annoying. Salespeople cannot be given leads in bulk. Data extraction via dashboards is disabled. Implementing governance and specific data protection regulations takes a lot of work. With apps that are not from Salesforce, integration is not the simplest. Finding resources with expertise in lightning platforms and app development is expensive.

What recommendations would you give to someone considering this product?

The assistance team responds quickly. A program that is simple to deploy and configure. It keeps track of all our accounts and enables the generation of reports using data input into the system. It keeps track of sales and supports forecasts and objectives. Has special reports and panels, a simple reporting process, and great pipeline visibility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It’s a modern solution for your business needs.

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The Salesforce Platform is built for creating and delivering scalable cloud apps with controlled app stacks and hardware provisioning. It offers pre-built tools and services to automate corporate procedures, interface with third-party applications, and offer responsive layouts among other things.

What is your favorite aspect of this product?

The user experience is excellent, and it is simple to see how the elements are coordinated. To help research and learn how many items are implemented and accessible, a lot of metadata is produced. Special emphasis should be given to the Tooltips, which are quite helpful and make it simple to acquire information without constantly clicking things.

What do you dislike most about this product?

I don't like that users who need extra columns for complicated processes can't create views. Concatenating numerous columns into one can occasionally be ineffective, as some operations actually require more columns in the view itself. Our sales staff should switch from Classic to Lightning because the reporting is not as strong as it was with Classic.

What recommendations would you give to someone considering this product?

Salesforce has been a simple and pleasurable experience for us. Hubspot and even an internal CRM were utilized in the past by my team and I, but neither was as functional or user-friendly as Salesforce. The program itself is simple to use and user-friendly. This may also be linked with many apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing