Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

6.4 /10

CX Score

6.4 /10

11 Reviews Write a Review

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What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative

16% Neutral

70% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Inspiring
Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.3

View Salesforce Lightning Flow in this category (opens in a new tab)

Salesforce Lightning Flow Reviews

Igor M.

Role: C Level
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Salesforce is an amazing product.

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce has incredible automation tools, such as their Flow builder. This enables an admit to perform tasks that only a developer could in many other systems.

What is your favorite aspect of this product?

It is extremely customizable, all you need to do is use your imagination.

What do you dislike most about this product?

It's so customizable, that it's very easy to do the wrong thing. If there was more automated guidance, that would be amazing.

What recommendations would you give to someone considering this product?

The tool itself, out of the box isn't that useful. Once you start customizing it, it becomes a powerhouse. You just need to have a good architect to understand what should and shouldn't be done.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Does it all

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce is the industry standard and Lighting Flow is the latest version

What is your favorite aspect of this product?

It does load faster and look cleaner. If your organization listens to a good implementation / integration team you'll really like the ease of use.

What do you dislike most about this product?

Salesforce is too customizable and it is hard to know what permissions someone has

What recommendations would you give to someone considering this product?

Do your research and higher a quality integrator. Be clear about what you want now and what you might need in the future. Buy the integrations with other products - you need your data to speak

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Respectful

Cons

Less Effective Service

Danish M.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Ease of use and it creates custom components with writing a piece of code which makes it unique

What is your favorite aspect of this product?

We dont have to write a single piece of code while working on flows.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Best product to use for custom and moderate implementations as it creates a functionality without writing code in apex or trigger

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Salesforce Lightning Flow Ratings

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Lightning Flow Reviews

Igor M.

Salesforce is an amazing product.

Likeliness to Recommend

Pros

Sarah M.

Does it all

Likeliness to Recommend

Pros

Cons

Danish M.

Fantastic Product!

Likeliness to Recommend

Pros

Feature Ratings

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features