Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

6.4 /10

CX Score

6.4 /10

11 Reviews Write a Review

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What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative

16% Neutral

70% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Inspiring
Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.3

View Salesforce Lightning Flow in this category (opens in a new tab)

Salesforce Lightning Flow Reviews

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

A game changer for our organization!

Likeliness to Recommend

8 /10

Pros

Trustworthy
Unique Features
Efficient Service
Saves Time

Jonathan Justin L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Leader in CRMs, high cost but high functionality

Likeliness to Recommend

8 /10

What differentiates Salesforce Lightning Flow from other similar products?

Leader of the Pack!

What is your favorite aspect of this product?

Command and control of the sales process

What do you dislike most about this product?

can get cumbersome quickly if you over customize

What recommendations would you give to someone considering this product?

The system is designed around a specific sales process , the further you leave that process and customize the more cumbersome it becomes

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Pradeep B.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Works flawlessly, a bit costly but worthy

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce Lightning Flow have much more new features to use which definitely makes you feel and like your activity to finish. The feasibility to building the flow for a business with its extensive utilities helps more. Automation flow is the key area most likely to have in your business process flows. There is less coding knowledge required as we have many features to integrate the functionalities like drag n drop.

What is your favorite aspect of this product?

Creates the automation process which contains the managing, building along with the running flow which suits for the business defined process which helps any organization to define the flow..

What do you dislike most about this product?

Haven't faced any feature which didn't liked much, but offfcourse its technology innovation and everyone have bit improvement which always the product keep ON. in my assignment, so for me, so far can't comment on products feature dislike.

What recommendations would you give to someone considering this product?

I would say keep your self updated with the upcoming technologies, to keep yourself in today's technology race which helps business continuous improvement. This is one of the best Salesforce service which definitely helps an organization which keep improving the business and the business process at its easiest for an end users to act smartly.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Salesforce Lightning Flow Ratings

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Lightning Flow Reviews

A game changer for our organization!

Likeliness to Recommend

Pros

Jonathan Justin L.

Leader in CRMs, high cost but high functionality

Likeliness to Recommend

Pros

Pradeep B.

Works flawlessly, a bit costly but worthy

Likeliness to Recommend

Pros

Feature Ratings

Process Simulation

In-App Automated Workflows

Customizable Performance Dashboards

Process Library

External Application Data Connectors

Process Workflow Designer

Permissions and Governance

Low-Code Automation

Real-time Process Analysis

Content Management

Collaboration

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features