Salesforce.com Inc

Salesforce Flow

Composite Score

8.8 /10

CX Score

9.1 /10

67 Reviews Write a Review

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What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 89%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

1% Negative

1% Neutral

98% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Customizable Performance Dashboards

Mobile Support

Process Simulation

Process Library

Permissions and Governance

External Application Data Connectors

Process Automation Templates

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

Score 6.9

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Pradeep B.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Works flawlessly, a bit costly but worthy

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning Flow have much more new features to use which definitely makes you feel and like your activity to finish. The feasibility to building the flow for a business with its extensive utilities helps more. Automation flow is the key area most likely to have in your business process flows. There is less coding knowledge required as we have many features to integrate the functionalities like drag n drop.

What is your favorite aspect of this product?

Creates the automation process which contains the managing, building along with the running flow which suits for the business defined process which helps any organization to define the flow..

What do you dislike most about this product?

Haven't faced any feature which didn't liked much, but offfcourse its technology innovation and everyone have bit improvement which always the product keep ON. in my assignment, so for me, so far can't comment on products feature dislike.

What recommendations would you give to someone considering this product?

I would say keep your self updated with the upcoming technologies, to keep yourself in today's technology race which helps business continuous improvement. This is one of the best Salesforce service which definitely helps an organization which keep improving the business and the business process at its easiest for an end users to act smartly.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jonathan Justin L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Leader in CRMs, high cost but high functionality

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

Leader of the Pack!

What is your favorite aspect of this product?

Command and control of the sales process

What do you dislike most about this product?

can get cumbersome quickly if you over customize

What recommendations would you give to someone considering this product?

The system is designed around a specific sales process , the further you leave that process and customize the more cumbersome it becomes

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Danish M.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Ease of use and it creates custom components with writing a piece of code which makes it unique

What is your favorite aspect of this product?

We dont have to write a single piece of code while working on flows.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Best product to use for custom and moderate implementations as it creates a functionality without writing code in apex or trigger

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Salesforce Flow Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Flow?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Salesforce Flow Reviews

Pradeep B.

Works flawlessly, a bit costly but worthy

Likeliness to Recommend

Pros

Jonathan Justin L.

Leader in CRMs, high cost but high functionality

Likeliness to Recommend

Pros

Danish M.

Fantastic Product!

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Customizable Performance Dashboards

Mobile Support

Process Simulation

Process Library

Permissions and Governance

External Application Data Connectors

Process Automation Templates

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training