Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Salesforce Flow
8.8 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
89%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

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1% Negative
1% Neutral
98% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

82

Low-Code Automation

82

In-App Automated Workflows

82

Process Workflow Designer

82

Customizable Performance Dashboards

81

Mobile Support

81

Process Simulation

80

Process Library

79

Permissions and Governance

79

External Application Data Connectors

79

Process Automation Templates

78

Vendor Capability Ratings

Average 81

Quality of Features

84

Breadth of Features

84

Business Value Created

84

Ease of Customization

82

Ease of Implementation

82

Usability and Intuitiveness

81

Ease of IT Administration

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

77

Salesforce Flow Reviews

Bharat V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Really awesome tool,I have used it from last 2 yr

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

1. Its easy to understandable with developing and testing 2.There are number of features like different console like developer console in which we write sql query and fetch result 3.App launcher helping to search any records 4.We can use n number of sandbox server 5.Customer Support is really helpful 6.I have use salesforce from past 3 hours and its frequency of use 7.Drag-and-drop functionality for creating custom pages and apps without coding. 8.Built-in AI capabilities like predictive analytics, insights, and automation for smarter decision-making. 9.Suitable for businesses of all sizes, from startups to enterprises

What is your favorite aspect of this product?

It provides predictive insights, analytics, and automation for smarter decision-making. Modern, responsive design that’s easy to navigate. Automates workflows with tools like Process Builder and Flow. Optimized for both desktop and mobile use. Enhances workflows with built-in AI capabilities. Faster load times and optimized for modern browsers. Create apps to manage cases, provide real-time support, and enhance customer satisfaction.

What do you dislike most about this product?

1.Optimized for modern browsers; older browsers may face issues or degraded performance. 2.Heavy reliance on Salesforce tools can create vendor lock-in, limiting flexibility with other platforms. 3.Advanced features and customizations can add up in cost, particularly for small businesses. 4.Advanced customizations often require knowledge of Apex, Visualforce, or Lightning Web Components.

What recommendations would you give to someone considering this product?

If you're considering Salesforce Lightning Apps, it's essential to evaluate the learning curve, especially if you're transitioning from Salesforce Classic or another platform. Invest time in training to get a solid grasp of the features and best practices. Be prepared to handle customization needs as Lightning’s low-code tools may not always suffice for advanced requirements, which might need Apex or Visualforce. Ensure that the platform is compatible with your existing tools, APIs, and third-party apps, and take full advantage of the out-of-the-box integrations with Salesforce products to streamline your operations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

David H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Process Optimization with Ease

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Its deep integration with Salesforce’s ecosystem ensures seamless access to CRM data, which is something standalone process tools can’t fully replicate.

What is your favorite aspect of this product?

I recently designed a flow for managing case escalations that saved our support team hours weekly by automating notifications and status updates.

What do you dislike most about this product?

When a flow doesn’t execute as intended, identifying the issue often requires tedious manual testing

What recommendations would you give to someone considering this product?

Use Lightning Flow to automate repetitive tasks and enhance customer-facing processes. Map your workflows in detail before diving into the tool to avoid unnecessary iterations

Pros

  • Continually Improving Product
  • Unique Features
  • Inspires Innovation
  • Saves Time

Julie P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Streamlining Processes with Visual Precision

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

While other workflow tools require extensive scripting or third-party integrations, Lightning Flow empowers developers with a visual canvas to design, automate, and deploy processes directly within the Salesforce ecosystem

What is your favorite aspect of this product?

Creating multi-step approval processes that integrate directly with Salesforce records becomes a breeze. I also appreciate the extensive library of pre-built components, which saves a lot of time when implementing standard workflows

What do you dislike most about this product?

Biggest drawback: While the visual builder is powerful, debugging can be a nightmare. If something doesn’t work as expected, tracing the issue in a complex flow requires a lot of trial and error

What recommendations would you give to someone considering this product?

Speaking from experience, this tool shines brightest when you use it for automating processes directly related to Salesforce data. Before jumping into implementation, clearly outline your process to avoid unnecessary complexity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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