Salesforce.com Inc

Salesforce Flow

Composite Score

6.9 /10

CX Score

7.0 /10

14 Reviews Write a Review

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What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 66%
Conflict Resolution:: 70%
Strategy & Innovation:: 76%
Service Experience:: 81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

9% Negative

10% Neutral

81% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Leverages Incumbent Status

Feature Ratings

Average 71

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Customizable Performance Dashboards

Mobile Support

Process Simulation

Process Library

Permissions and Governance

External Application Data Connectors

Process Automation Templates

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.8

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Mwihakil I.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Consolidated Low Code Plan.

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning delivers affordable process library, with the information required.

What is your favorite aspect of this product?

Salesforce Lightning has the mobile support, and it ensure process simulation is well supported.

What do you dislike most about this product?

Salesforce Lightning is magnificent in offering low code options.

What recommendations would you give to someone considering this product?

Salesforce Lightning is vibrant in selecting the low code structures for smart processing

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Peterson D.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Objective Low Code Solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning has system automating power

What is your favorite aspect of this product?

Salesforce Lightning has value for new technologies.

What do you dislike most about this product?

Salesforce Lightning is candid and operational

What recommendations would you give to someone considering this product?

Salesforce Lightning is distinguished for low code development

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

MiM Jones M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A great application that delivers quality results.

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Our lives are made more accessible by tools for reporting and dash boarding. Comparatively speaking, a very secure platform. The reporting features are outstanding. The console makes it simple to control several programs from one location. I can look up information quickly. It is hassle-free since I use it for daily activities.

What is your favorite aspect of this product?

The "raise a case" option makes it extremely simple to report any bugs, errors, or issues that we can't seem to resolve on our end. It significantly reduces stressful mistakes or errors quickly. Although it could initially seem impressive, it is relatively intuitive. It becomes elementary and intuitive when you have the time to experiment, click, and use something regularly.

What do you dislike most about this product?

Employee costs increase. It takes time to maintain a system. The outages last a few minutes. I am unable to alter how the visuals appear. It takes time to have to insert the data one at a time. The website is not mobile-friendly and cannot be seen on a mobile device. Only sometimes self-explanatory, and we frequently needed our representative's assistance.

What recommendations would you give to someone considering this product?

My favorite aspect of the app is its incredibly user-friendly interface and the ability to easily integrate it with other apps, which I find extremely useful. Various gadgets can access Salesforce as well. Salesforce also develops other applications that support our demands. Rapid application setup and configuration for both new and existing apps.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Salesforce Flow Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Salesforce Flow?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Flow Reviews

Mwihakil I.

Consolidated Low Code Plan.

Likeliness to Recommend

Pros

Peterson D.

Objective Low Code Solution

Likeliness to Recommend

Pros

MiM Jones M.

A great application that delivers quality results.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Customizable Performance Dashboards

Mobile Support

Process Simulation

Process Library

Permissions and Governance

External Application Data Connectors

Process Automation Templates

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness