Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Marketing Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Marketing Cloud
8.9 /10

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.[26] The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, number of users and level of customer service.

Company Details


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Awards & Recognition

Salesforce Marketing Cloud won the following awards in the Marketing Platforms - Enterprise category

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Salesforce Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Marketing Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Marketing Cloud?

3% Negative
5% Neutral
92% Positive

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

Feature Ratings

Average 87

Advanced Campaign Management

89

Marketing Analytics

89

Social Media Marketing Management

88

Community Marketing Management

87

Email Marketing Automation

87

Marketing Asset Management

87

Advanced Data Segmentation

86

Marketing Workflow Management

86

Mobile Marketing Management

85

Multi Channel Integration

85

Marketing Operations Management

85

Vendor Capability Ratings

Average 84

Business Value Created

86

Quality of Features

86

Ease of Data Integration

85

Vendor Support

84

Ease of Customization

84

Availability and Quality of Training

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

80

Salesforce Marketing Cloud Reviews

Ronald A.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

A powerful CRM and marketing tool out there.

Likeliness to Recommend

8 /10

What differentiates Salesforce Marketing Cloud from other similar products?

It is the most trustworthy alternative because it is loaded with features and uses the cloud. One of the things I commonly use is Email Studio, which allows me to construct distribution lists and custom filters to separate Campaigns based on end users. Another excellent feature is the content builder, which facilitates cross-team cooperation for the sharing of any e-content such as documents, emails, and so on. This becomes the most trusted instrument for saving a lot of day-to-day operations with better customer management.

What is your favorite aspect of this product?

I like how easy and convenient it is to create professional emails with Salesforce Marketing Cloud Account Engagement. The CRM tool is really useful, ensuring that my team never sends unsolicited emails to people who have previously unsubscribed. They also provide pre-designed email templates as well as configurable choices for more personalized messages—and I can set up an automatic message to be sent whenever someone downloads one of our materials! Not only does it maintain records of customer relationships through its CRM applications, but it also provides us with more options for creating landing pages – all within the workflow.

What do you dislike most about this product?

It is difficult to manage due to its high level of complexity and proprietary nature, which is exacerbated by unclear terminology and haphazard reporting tools spread throughout the platform.

What recommendations would you give to someone considering this product?

Even though I only practiced Salesforce Marketing Cloud Engagement for a short time, my general experience with this cloud system has been excellent. This program is excellent for keeping in touch with prospects and clients. It is densely packed with integration and automation. It truly is one of the best solutions for generating leads and managing CRM. Its customization and targeting (campaigns) options are my favorites. It enables me to deeply personalize each email based on the information provided by the potential lead. In addition, I can precisely target my marketing..

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Charges for Enhancements

Joana G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Excellent CRM and lead management platform

Likeliness to Recommend

9 /10

What differentiates Salesforce Marketing Cloud from other similar products?

Its Data Cloud allows me to manage my customer data in one place, making it easy to create targeted marketing campaigns. Additionally, Salesforce Marketing Cloud's AI and machine learning innovations have helped me optimize my marketing campaigns for better results. We chose Salesforce Marketing Cloud because of its Data Cloud and lead management features. We needed a platform that could help me manage my customer data and track leads, and Salesforce Marketing Cloud was the perfect solution.

What is your favorite aspect of this product?

Salesforce Marketing Cloud's Data Cloud allows businesses to manage their customer data in one place, making it easy to create targeted marketing campaigns. Salesforce Marketing Cloud integrates seamlessly with other Salesforce products, making it easy to manage all aspects of a business's operations in one place.

What do you dislike most about this product?

Some technical expertise is required to set up and use the platform.

What recommendations would you give to someone considering this product?

The platform's Data Cloud and lead management features are top-notch, and its AI and machine learning innovations make it a top choice for businesses that want to optimize their marketing campaigns. However, small businesses may find the pricing too expensive, and the platform can be complex to set up and use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

To control consumer journeys.

Likeliness to Recommend

9 /10

What differentiates Salesforce Marketing Cloud from other similar products?

Salesforce Marketing Cloud is useful because its automated features allow me to work less manually and be more productive. It allows me customization, to design unique marketing strategies to meet certain requirements. Reports give me the ability to track ongoing tasks or conversations with customers and prospects, while also monitoring the success of your staff.

What is your favorite aspect of this product?

For tracking, reporting, emailing, API integrations, and automating our operations, I prefer Salesforce Marketing Cloud. I can track, analyze and evaluate results thanks to campaign management and lead tracking. I can interact with SF, and smart and custom automations are also an option. You have access to and view your email campaign data. You can test the effectiveness of your email campaign by distributing it to two test audiences in two different versions. Emails can be made that are specifically tailored to each subscriber.

What do you dislike most about this product?

The installation of Salesforce Marketing Cloud takes time. It costs money to use Salesforce Email Studio.

What recommendations would you give to someone considering this product?

I recommend Salesforce Marketing Cloud, it allows you to segment audiences based on profile data, send targeted messages to the right audience, personalize content and scale campaigns.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing