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What is Salesforce Marketing Cloud?
Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.[26] The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, number of users and level of customer service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Marketing Cloud?
Pros
- Helps Innovate
- Reliable
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Analytics
Social Media Marketing Management
Community Marketing Management
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Marketing Workflow Management
Mobile Marketing Management
Multi Channel Integration
Marketing Operations Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Salesforce Marketing Cloud Reviews
Ronald A.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
A powerful CRM and marketing tool out there.
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
It is the most trustworthy alternative because it is loaded with features and uses the cloud. One of the things I commonly use is Email Studio, which allows me to construct distribution lists and custom filters to separate Campaigns based on end users. Another excellent feature is the content builder, which facilitates cross-team cooperation for the sharing of any e-content such as documents, emails, and so on. This becomes the most trusted instrument for saving a lot of day-to-day operations with better customer management.
What is your favorite aspect of this product?
I like how easy and convenient it is to create professional emails with Salesforce Marketing Cloud Account Engagement. The CRM tool is really useful, ensuring that my team never sends unsolicited emails to people who have previously unsubscribed. They also provide pre-designed email templates as well as configurable choices for more personalized messages—and I can set up an automatic message to be sent whenever someone downloads one of our materials! Not only does it maintain records of customer relationships through its CRM applications, but it also provides us with more options for creating landing pages – all within the workflow.
What do you dislike most about this product?
It is difficult to manage due to its high level of complexity and proprietary nature, which is exacerbated by unclear terminology and haphazard reporting tools spread throughout the platform.
What recommendations would you give to someone considering this product?
Even though I only practiced Salesforce Marketing Cloud Engagement for a short time, my general experience with this cloud system has been excellent. This program is excellent for keeping in touch with prospects and clients. It is densely packed with integration and automation. It truly is one of the best solutions for generating leads and managing CRM. Its customization and targeting (campaigns) options are my favorites. It enables me to deeply personalize each email based on the information provided by the potential lead. In addition, I can precisely target my marketing..
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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Joana G.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2023
Excellent CRM and lead management platform
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
Its Data Cloud allows me to manage my customer data in one place, making it easy to create targeted marketing campaigns. Additionally, Salesforce Marketing Cloud's AI and machine learning innovations have helped me optimize my marketing campaigns for better results. We chose Salesforce Marketing Cloud because of its Data Cloud and lead management features. We needed a platform that could help me manage my customer data and track leads, and Salesforce Marketing Cloud was the perfect solution.
What is your favorite aspect of this product?
Salesforce Marketing Cloud's Data Cloud allows businesses to manage their customer data in one place, making it easy to create targeted marketing campaigns. Salesforce Marketing Cloud integrates seamlessly with other Salesforce products, making it easy to manage all aspects of a business's operations in one place.
What do you dislike most about this product?
Some technical expertise is required to set up and use the platform.
What recommendations would you give to someone considering this product?
The platform's Data Cloud and lead management features are top-notch, and its AI and machine learning innovations make it a top choice for businesses that want to optimize their marketing campaigns. However, small businesses may find the pricing too expensive, and the platform can be complex to set up and use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Melissa M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
To control consumer journeys.
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
Salesforce Marketing Cloud is useful because its automated features allow me to work less manually and be more productive. It allows me customization, to design unique marketing strategies to meet certain requirements. Reports give me the ability to track ongoing tasks or conversations with customers and prospects, while also monitoring the success of your staff.
What is your favorite aspect of this product?
For tracking, reporting, emailing, API integrations, and automating our operations, I prefer Salesforce Marketing Cloud. I can track, analyze and evaluate results thanks to campaign management and lead tracking. I can interact with SF, and smart and custom automations are also an option. You have access to and view your email campaign data. You can test the effectiveness of your email campaign by distributing it to two test audiences in two different versions. Emails can be made that are specifically tailored to each subscriber.
What do you dislike most about this product?
The installation of Salesforce Marketing Cloud takes time. It costs money to use Salesforce Email Studio.
What recommendations would you give to someone considering this product?
I recommend Salesforce Marketing Cloud, it allows you to segment audiences based on profile data, send targeted messages to the right audience, personalize content and scale campaigns.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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