Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce Marketing Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Marketing Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Marketing Cloud
8.9 /10

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.[26] The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, number of users and level of customer service.

Company Details


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Awards & Recognition

Salesforce Marketing Cloud won the following awards in the Marketing Platforms - Enterprise category

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Salesforce Marketing Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Marketing Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Marketing Cloud?

3% Negative
5% Neutral
92% Positive

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

Feature Ratings

Average 87

Advanced Campaign Management

89

Marketing Analytics

89

Social Media Marketing Management

88

Community Marketing Management

87

Email Marketing Automation

87

Marketing Asset Management

87

Advanced Data Segmentation

86

Marketing Workflow Management

86

Mobile Marketing Management

85

Multi Channel Integration

85

Marketing Operations Management

85

Vendor Capability Ratings

Average 84

Business Value Created

86

Quality of Features

86

Ease of Data Integration

85

Vendor Support

84

Ease of Customization

84

Availability and Quality of Training

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of IT Administration

80

Salesforce Marketing Cloud Reviews

Auden B.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Email tool with a user-friendly Interface

Likeliness to Recommend

10 /10

What differentiates Salesforce Marketing Cloud from other similar products?

The platform offers thorough performance indicators that enable marketers to assess and improve their work. Emails are simple to send, and we can import our templates. Additionally, it works well for creating dynamic emails and automating operations to save time in the future. Salesforce makes unrivalled contributions to our strategy and our business as a whole.

What is your favorite aspect of this product?

This is one of the most robust platforms available in the market today, making it an outstanding choice for any team. Companies benefit from this tracking of all data. One of its most significant benefits is that it also provides bespoke reports, which will give businesses business analytics to see where procedures need to be improved. We use it frequently and with great success.

What do you dislike most about this product?

There was a separation between the marketing cloud's characteristics rather than a connection between them. When utilizing marketing features, we encountered numerous things that needed to be corrected. At first, becoming familiar with the entire Marketing Cloud may be overwhelming. Back-end programming may be difficult, costly for organizations, and time-consuming to learn.

What recommendations would you give to someone considering this product?

A big advantage of Salesforce is the ease with which it can be integrated into a business's operations, which is one of its most important advantages. The primary purpose of this software is to manage email conversations and it succeeds at doing so. You may significantly impact your customers by developing compelling customer journeys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Oliver H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Beneficial to use

Likeliness to Recommend

10 /10

What differentiates Salesforce Marketing Cloud from other similar products?

Salesforce Email Studio offers a simple method for sending out bulk email messages. The essential tests and evaluations before verifying that it is ready to go live give me the confidence to launch an email that is being sent to thousands of customers. We can filter out data for targeted emails thanks to this software.

What is your favorite aspect of this product?

It serves as a one-stop shop for leads, reporting, campaigns, and bulk email communications. Additionally, I can pick from a variety of add-ons and applications that can integrate our systems or automate some crucial procedures. The ease of use of Salesforce Email Studio is its best feature. I adore how Data Extensions are set up to segment and search emails.

What do you dislike most about this product?

I'm unsure if my use of the platform is the problem or if there is a larger problem. In any case, it needs to be rectified right away. Salesforce's database is not updated nearly as quickly as is required to stay current with events. Sometimes the warnings might not be functioning.

What recommendations would you give to someone considering this product?

Since we've used it for nearly a year, Salesforce Account Engagement has amazing customer engagement. The emails and Slack channel receive the notifications immediately. This allows for flexible tracking of both sales team and marketing activity. The assistance offered is first-rate and quick to respond. They are customer-friendly in both appearance and feel.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Sutton Oliver A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

"The Power of Salesforce for Email Marketers"

Likeliness to Recommend

10 /10

What differentiates Salesforce Marketing Cloud from other similar products?

The platform also has powerful automation features that allow users to quickly create automated emails and programs based on customer behavior. This means you can target customers with the right message at the right time—automatically. With Salesforce Marketing Cloud, users can also access robust reporting features that provide deep insights into campaign performance. These features enable them to optimize their campaigns quickly and easily, ensuring maximum ROI.

What is your favorite aspect of this product?

The analytics provided by the platform also makes it incredibly easy to track campaign performance and optimize campaigns for better results. With its reporting features, I can analyses customer behavior and find areas of improvement that will help me refine my campaigns and reach more customers. This allows me to make sure I am targeting the right audience with the right message at the right time—maximizing ROI on every campaign.

What do you dislike most about this product?

Due to a glitch in one of our campaigns, contacts got multiple emails. We had to come up with the solution internally, which took some time because it was nearly hard for me to get in touch with customer support. Additionally, if your organization is not paying for it, the cost is rather significant.

What recommendations would you give to someone considering this product?

In my experience, it's worth investing in a Salesforce partner as they will be able to help you get up and running quickly, as well as provide ongoing support. I can customize Salesforce in a plethora of ways for companies. One of the most reliable platforms available today, this product is excellent for any sales organization. By keeping track of all sales-related data, this CRM benefits businesses. One of its biggest benefits is that it also provides bespoke reports, which will give businesses business analytics to discover where sales processes need to be improved.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy