RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingEX Reviews

Mike W.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

A must have for Work-at-Home

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

Ring Central could be closely compared to a Microsoft E5 subscription plan without the high price. Once you load this app on a laptop and cell phone, the boundaries of the office disappear.

What is your favorite aspect of this product?

The best part of RingCentral is the mobility. I can do everything from my cellphone or laptop. I don't have to be tied to the office or a desk, I can work from anywhere. You can make and receive calls on your cellphone without giving away your personal phone number. You can setup distinctive ring tomes to differentiate personal calls from work calls. Custome greetings, working hours, etc - the list goes on and on.

What do you dislike most about this product?

Some users find the video interface more confusing that something like Microsoft Teams.

What recommendations would you give to someone considering this product?

Just try it - you will find that the product pays for itself quickly. If you are on a legacy phone system, giving your users the freedom of mobility while reducing costs is a major win-win.

Pros

Reliable
Efficient Service
Effective Service
Transparent

Cons

Charges for Enhancements
Leverages Incumbent Status

Ankan M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Hassle free communication

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

Provide a fast and intuitive UI

What is your favorite aspect of this product?

Screen Sharing features

What do you dislike most about this product?

The Mobile UI could be more intuitive. Sometimes its hard to find out commonly used buttons in it.

What recommendations would you give to someone considering this product?

Its good, unless you try, you can feel it.

Pros

Performance Enhancing
Enables Productivity
Generous Negotitation
Transparent

Nishant Kumar S.

Role: Information Technology
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use but undifferentiated

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

The freemium feature is not constrained to a time limit which enables the users to continue the usage till it becomes important to purchase

What is your favorite aspect of this product?

Mobility support, Cloud recordings and management of the collaterals

What do you dislike most about this product?

Nothing much but its difficult to really distinguish the product from a competitor

What recommendations would you give to someone considering this product?

Product adoption across the organization is an important aspect. Look at the possibility of the product being used across the org

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features

RingEX

What is RingEX?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

Mike W.

A must have for Work-at-Home

Likeliness to Recommend

Pros

Cons

Ankan M.

Hassle free communication

Likeliness to Recommend

Pros

Nishant Kumar S.

Easy to use but undifferentiated

Likeliness to Recommend

Pros

Cons

Most Popular RingEX Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support