RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.5 /10

17 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Feature Ratings

Average 85

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Instant Messaging

Video Conferencing

Audio Controls

Application Share

File Transfer

Vendor Capability Ratings

Average 85

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Unified Communications as a Service

Score 8.1

View RingEX in this category (opens in a new tab)

RingEX Reviews

Jacob H.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

It can be described as the ultimate tool of busine

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

Looking at the advantages it has a couple of features that really makes it stand out and this include its simplicity and the many features it has. That can make video calls, online conferences, and send text messages in one application is rather handy.

What is your favorite aspect of this product?

The things that I appreciate the most while using the RingCentral MVP is the call and video quality, is that it is clear and does not drop calls ever. Also, it is very convenient to have an opportunity to record calls in case one wants to recall what has been said in details.

What do you dislike most about this product?

However, what I didn’t like is that most of the times the application is a bit slow in the process, particularly when many users are accessing it.

What recommendations would you give to someone considering this product?

In summary I can state that RingCentral MVP can be useful for any company that is in need of a multi-functional communication system. Accessible, highly-featured and of excellent quality, Aconex is recommended to enhance efficiency and effectiveness in the workplace.

Pros

Performance Enhancing
Unique Features
Efficient Service
Saves Time

Mauricio R.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use and convenient

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It is easy tu use for end users

What is your favorite aspect of this product?

Easy customisation

What do you dislike most about this product?

I can't find anything so far

What recommendations would you give to someone considering this product?

Undarstand how it works before adding licenses.

Pros

Effective Service
Saves Time
Acts with Integrity
Transparent

Sagar J.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

GREAT TOOL for remote teams

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

I think its breadth of features and the ability to integrate seamlessly with CRMS like Salesforce makes them a WINNER

What is your favorite aspect of this product?

Integration for me is the single most important thing as a sales rep, this stands out

What do you dislike most about this product?

The fact that it lags sporadically is a touch bit frustrating

What recommendations would you give to someone considering this product?

Definitely worth considering if you are looking to implement an end-to-end communications platform both for internal and external stakeholders

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

RingEX

What is RingEX?

Company Details

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RingEX Ratings

88 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Unified Communications as a Service

RingEX Reviews

Jacob H.

It can be described as the ultimate tool of busine

Likeliness to Recommend

Pros

Mauricio R.

Easy to use and convenient

Likeliness to Recommend

Pros

Sagar J.

GREAT TOOL for remote teams

Likeliness to Recommend

Pros

Feature Ratings

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Instant Messaging

Video Conferencing

Audio Controls

Application Share

File Transfer

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Data Integration