RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingEX Reviews

Paul M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Unified communication tool

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

It's simple to keep track of callers and recordings once anyone sets the transfer keys, hrs, choices, and which phones ring whenever it's actually a pretty strong system that keeps the contact center running smoothly.

What is your favorite aspect of this product?

I utilize RingCentral as my phone system. I mostly use the desktop application. The phone app is also installed on mine. RingCentral will satisfy our future requirements. With RingCentral, we can now replace more contracts, in-house systems, and systems from other vendors.

What do you dislike most about this product?

So far, our experience has been so positive that I'm having a hard time coming up with any drawbacks. Some people might find the first setup difficult. The program has a lot of capabilities, so that's to be anticipated but they more than make up for it with outstanding customer support that will help you every step of the way.

What recommendations would you give to someone considering this product?

If you have ever used a similar corporate messaging solution that can handle both group and direct chats, the messaging module will be instantly recognizable to you. The amenities we've all grown accustomed to with the development of remote working, like screencasting and chat, are available once the meeting is up and running.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Zafar A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

It is mobile and easy to use.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

This product is great on desktop, on mobile, on tablet. You can use it perfectly on the go. If the office is on the go, it will suite you perfectly.

What is your favorite aspect of this product?

Thу product is easy to use on our mobile devices or office stationery devices. It perfectly works with voice calls, with messaging. The remote offices are suiting this app just right.

What do you dislike most about this product?

Sometimes calls are not coming through, but I assume it is more connection issues instead of product lack.

What recommendations would you give to someone considering this product?

Offices on the go, such as construction office, logistics office and other remote offices will find this product very useful in their daily business routine.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Will R.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great product, but support disappoints.

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

Breadth of product features.

What is your favorite aspect of this product?

Ease of administration

What do you dislike most about this product?

Vendor support.

What recommendations would you give to someone considering this product?

Make sure your rep is dedicated.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Caring
Vendor Friendly Policies

RingEX

What is RingEX?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

Paul M.

Unified communication tool

Likeliness to Recommend

Pros

Zafar A.

It is mobile and easy to use.

Likeliness to Recommend

Pros

Will R.

Great product, but support disappoints.

Likeliness to Recommend

Pros

Cons

Most Popular RingEX Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support