RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingEX Reviews

Saurabh S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Very easy to implement and use VOIP software

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

The easy of accessing analytics on RC admin portal and the ease of just downloading it and using it seamlessly is the key factor why I love this app.

What is your favorite aspect of this product?

Messaging, Phone and Meetings all in 1 RC app.

What do you dislike most about this product?

Some bugs encountered at regular intervals that at times impact my workday

What recommendations would you give to someone considering this product?

Do go for it. It's cost effective and very efficient in what it's built for.

Pros

Efficient Service
Client Friendly Policies
Acts with Integrity
Generous Negotitation

Hanna A.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

User friendly, reliable, no frills product

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

What makes RingCentral stand out in its field is its ease of use. It is extremely user friendly and requires almost no training (very little) to give a new employee or a current employee the ability to use all the features RingCentral provides, on a daily basis.

What is your favorite aspect of this product?

My favorite aspect would have to be the simplicity of the product. It’s a no frills product, but that makes it’s easy to use, affordable and reliable.

What do you dislike most about this product?

I wish RingCentral was more innovative as far as developing features on an ongoing basis to keep up with users developing needs.

What recommendations would you give to someone considering this product?

If your looking for an affordable, reliable, easy to use VOIP provider, RingCentral is an awesome option. Just don’t be surprised that it is less robust in terms of features it provides compared to others in the field.

Pros

Trustworthy
Client Friendly Policies
Fair
Acts with Integrity

Cons

Commodity Features
Slower Product Innovation
Less Inspiring

Felix S.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Constant connection disappointment

Likeliness to Recommend

6 /10

What differentiates RingEX from other similar products?

Other products are more efficient when trying to connect a meeting. However, the user has to download a program to enter a meeting. Moreover, it does not work with all systems and is not friendly to the user from mobile.

What is your favorite aspect of this product?

Nothing, Rincentral has nothing special to offer. I prefer to use other applications in the market.

What do you dislike most about this product?

Connection problems and application download from any user.

What recommendations would you give to someone considering this product?

There are many applications available in the market. Easier to use and more productive. RingCentral will be very expensive for the ROI it provides. Many times we had to jump to another conference platform because Ringceltral was not working.

Pros

Respectful
Trustworthy
Caring

Cons

Charges for Enhancements
Less Reliable
Vendor Friendly Policies

RingEX

What is RingEX?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

Saurabh S.

Very easy to implement and use VOIP software

Likeliness to Recommend

Pros

Hanna A.

User friendly, reliable, no frills product

Likeliness to Recommend

Pros

Cons

Felix S.

Constant connection disappointment

Likeliness to Recommend

Pros

Cons

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support