RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingEX Reviews

Ashley N.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

A perfect solution for Unified Communication.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

This tool enables efficient and fast communication within our organization.

What is your favorite aspect of this product?

It's simple to make high quality voice call with this tool. Enables ease of instant messaging. It's easy to conduct online video meetings with this tool. Enables ease of sharing my screen with my teams.

What do you dislike most about this product?

This this tool is a Voice over Internet Protocol (VoIP) stable internet connection is needed so that I can stay connected to my teams during calls and meetings.

What recommendations would you give to someone considering this product?

For ease collaborating and communicating with teams,this tool does well hence worth recommendations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ross F.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Cost-effective and easy to use

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

Intuitive features like one-click video meetings and cloud PBX. The system can be set up in just minutes. It allows us to host up to 500 participants.

What is your favorite aspect of this product?

The cloud PBX system ensures no call is missed with the auto-receptionist. The mobile and desktop Apps

What do you dislike most about this product?

Not easy to reach the support through email. However, tickets and phone support are readily available.

What recommendations would you give to someone considering this product?

It provides conference call and telephony services to enterprises.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ethan G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Bring together teams with RingCentral Office.

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

RingCentral Office is exceptional in quality calling service to its users along with rich features . It has an easy-to-use interface that anyone and reliable, and its high performance s consistent. Setup and onboarding are simple. It works well on any device and the platform's application integrations are powerful with customer relationship management (CRM), business productivity, and help desk solutions.

What is your favorite aspect of this product?

RingCentral Office brings our teams together by unifying communication and engagement. Having messages, calls, and meetings in one single application has increased productivity in our organization. We were able to save money and cut on IT adminstration. Collaboration is enhanced with the software.

What do you dislike most about this product?

Lacks an intuitive workflow system and a terrible support.

What recommendations would you give to someone considering this product?

It is great communication and collaboration system for business. It is the best for virtual meetings and increasing productivity. I highly recommend it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

RingEX

What is RingEX?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

Ashley N.

A perfect solution for Unified Communication.

Likeliness to Recommend

Pros

Ross F.

Cost-effective and easy to use

Likeliness to Recommend

Pros

Ethan G.

Bring together teams with RingCentral Office.

Likeliness to Recommend

Pros

Most Popular RingEX Comparisons

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Dialpad Ai Communications

1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support