RingCentral

RingEX

Composite Score

7.9 /10

CX Score

8.3 /10

20 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 93%
Conflict Resolution:: 97%
Strategy & Innovation:: 86%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

0% Negative

0% Neutral

100% Positive

Pros

Trustworthy
Unique Features
Effective Service
Saves Time

Feature Ratings

Average 83

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Virtual Whiteboard

Facilitator Functions

Keyboard Mouse Control

Screen Share

Instant Messaging

Audio Controls

Video Conferencing

Application Share

File Transfer

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Unified Communications as a Service

Score 7.8

View RingEX in this category (opens in a new tab)

RingEX Reviews

Patrick T.

Role: Human Resources
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Secure and convenient Software for Video calling.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

RingCentral is a software which made it very convenient for me to experience Video calling without being restricted to any particular browser. I found it quite user friendly and so easy to use. Now with a single click, we can send an invitation to our desired people without the compulsion of following a long and complicated procedure. Its call recording process is also phenomenal and even a meeting of long duration can be recorded easily using it and its most secure software as it offers end to end protection.

What is your favorite aspect of this product?

Recording Calls and Meeting Session is one of the favorite feature of this tool as compared to other competitors.

What do you dislike most about this product?

Sometimes if I try to share image contact it loses graphics and hence resulted in showing a poor quality image and makes it tough for my clients to read that image easily and while sharing content.

What recommendations would you give to someone considering this product?

RingCentral is the best answer for joining in and facilitating conferences on the web and I utilize this instrument for facilitating a gathering with my clients for advising them to adjoin the item's highlights. It is anything but hard to employ and maintain our time for various tasks. As far as I can tell, I thought that it was across the board apparatus for group correspondence and for joint effort.

Pros

Unique Features
Transparent
Continually Improving Product
Reliable

RingEX

What is RingEX?

Company Details

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RingEX Ratings

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love RingEX?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Unified Communications as a Service

RingEX Reviews

Patrick T.

Secure and convenient Software for Video calling.

Likeliness to Recommend

Pros

Feature Ratings

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Virtual Whiteboard

Facilitator Functions

Keyboard Mouse Control

Screen Share

Instant Messaging

Audio Controls

Video Conferencing

Application Share

File Transfer

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Availability and Quality of Training