RingEX Logo
RingEX Logo
RingCentral, Inc

RingEX

Composite Score
8.1 /10
CX Score
8.5 /10
Category
RingEX
8.1 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Feature Ratings

Average 85

Audio Conferencing Call in Bridge

96

Audio Conferencing VoIP

91

Keyboard Mouse Control

88

Facilitator Functions

87

Virtual Whiteboard

83

Screen Share

82

Instant Messaging

82

Video Conferencing

82

Audio Controls

81

Application Share

75

File Transfer

75

Vendor Capability Ratings

Average 85

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

89

Ease of Implementation

87

Vendor Support

86

Ease of IT Administration

84

Business Value Created

84

Breadth of Features

84

Ease of Customization

84

Quality of Features

83

Availability and Quality of Training

81

Ease of Data Integration

80

RingEX Reviews

Kurwagira M.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Amazing Features and Very Affordable

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

With RingCentral MVP it's easy and effective to hold online meetings. It's an affordable tool and quality of audio and video is great

What is your favorite aspect of this product?

I like that RingCentral MVP is affordable It's an easy to use and deploy software Quality of audio and video is amazing Support many users

What do you dislike most about this product?

So far RingCentral MVP has been great and no dislikes

What recommendations would you give to someone considering this product?

I recommend RingCentral MVP as it's affordable and offers great features. It makes business web conferencing easy.

Pros

  • Helps Innovate
  • Effective Service
  • Caring
  • Fair

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Automate and record your calls

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

RingCentral MVP is a tool that offers telephony services for recording business calls which has a great similarity with the Grasshopper virtual system since both provide call services through applications to communicate with your clients, in which the user can Schedule audio or video conference recordings in advance with an automated system for managing contact details and keeping files.

What is your favorite aspect of this product?

This tool has positive characteristics that make the service profitable since it has an automated assistant that manages the call, we can have collaboration between several users, we can enable the recording of incoming and outgoing calls, we can record up to 100,000 recordings which we can download to email them to users.

What do you dislike most about this product?

At the moment there is no function that displeases our organization since it meets expectations by offering a service and a flexible solution based on the cloud and it is ideas for small and large companies where they can implement it from Android (mobile) devices, iphone, and via web (computer).

What recommendations would you give to someone considering this product?

We recommend this tool since it is a system founded for automated interaction between companies and clients through calls and video conferences, which has 24/7 telephone assistance and was founded in 1999.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Elieska B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

flexible, cloud-based platform.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It has proven to be one of the most profitable platforms that provides excellent functions for creating business conferences, it has an excellent user interface that is very easy to use and understand, the great difference that exists between this platform and other video conferencing tools, is that through it you can increase productivity and efficiency in your company, RingCentral provides great business growth, real-time analytics, and a host of features that help power the connections you make with your customers.

What is your favorite aspect of this product?

It is one of the best platforms that our organization has used for creating business calls, we have used it through a laptop or through our phone using a mobile application, it is a feature-rich platform with exceptional tools that help create a job either automatically or manually, it provides us with a series of features that help create and keep track of activities and calls, it provides features through which you can record all your calls, it is a tool that you can use for creation of business conferences, online meetings with your work team, among other functions.

What do you dislike most about this product?

Customer service is undoubtedly the best that our organization has known, in recent years it has greatly improved its functions, without a doubt it is one of the best tools that allows us to create the best experience with our customers and carry out communications, either through text message or video conference with screen sharing.

What recommendations would you give to someone considering this product?

I recommend them for large and small organizations that seek to create a better experience with customers, carrying out communications and collaborations with their work team, it provides you with the different functions that allow you to create videoconferences, online meetings, chat and messaging, it provides you with tools to the realization of video meetings with your team for free and without limit.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity