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RingEX Logo
RingCentral

RingEX

Composite Score
7.9 /10
CX Score
8.3 /10
Category
RingEX
7.9 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
93%
Conflict Resolution:
97%
Strategy & Innovation:
86%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

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0% Negative
0% Neutral
100% Positive

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Saves Time

Feature Ratings

Average 83

Audio Conferencing Call in Bridge

97

Audio Conferencing VoIP

90

Virtual Whiteboard

86

Facilitator Functions

85

Keyboard Mouse Control

84

Screen Share

81

Instant Messaging

81

Audio Controls

81

Video Conferencing

79

Application Share

75

File Transfer

75

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

85

Vendor Support

84

Ease of Implementation

81

Ease of IT Administration

81

Business Value Created

81

Ease of Customization

79

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

75

Availability and Quality of Training

72

RingEX Reviews

Joanne B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

A special system for calls and call tracking.

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

RingCentral MVP allows us to maintain communications with clients and colleagues without problems, the security it provides is excellent, we minimize times, reduce costs and enhance immediate response between colleagues, it is a unique software and better than the others.

What is your favorite aspect of this product?

I like it because it is very functional, it saves us time by communicating quickly, we can receive national and international calls, the fluidity of communication with our clients and colleagues has improved remarkably, the user interface is simple and error-free.

What do you dislike most about this product?

No problems, the results have always been stable since we bought it, we have noticed good results and positive characteristics.

What recommendations would you give to someone considering this product?

It's perfect for any business that wants fast and seamless communications with co-workers and colleagues, it's affordable and easy to use, I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lincolin-George E.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Ring central MVP is easy to use communication tool

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

Easy to use, convenient; everything is in one place, so it makes for a awfully interactive platform; There are plenty amount|a lot} of different options obtainable, which means that it will essentially work anything you’re making an attempt to do on alittle or large scale; the power to sort contact names similarly as enter their numbers is purposeful in-case on is more available than the other; Quality of the calls and video appears to be pretty sensible as well as I haven’t had any lagging problems or issues with quality.

What is your favorite aspect of this product?

It records each call that I make to my shoppers, that makes it easier to stay track of their files. I favor that I also can text my clients if I’m unable to succeed in them via phone call. I’m also ready to integrate using my phone with RingCentral or my laptop computer for areas i’ll need to switch. It’ simple to transfer any calls to my co-workers if somebody calls us. It primarily does what I need. Texting works great, visually straightforward to use…. Most of the time the call quality is good.

What do you dislike most about this product?

I don’t significantly appreciate that when typically I create outgoing calls, clients can’t hear me, or there’s a delay in speaking. This makes it hard on my behalf of me because I’ll speak over clients once we are on the phone.

What recommendations would you give to someone considering this product?

Make sure you’ve got excellent internet service before signing up with RingCentral, or your calls won’t go through.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Less Caring

Joey H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy and flexible to set up conference calls.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It is a stable and very flexible VoIP phone system, it has a good interface, the chat function is useful and the virtual video calls are excellent, it can be integrated with Microsoft Outlook, Okta, and Salesforce for business communications.

What is your favorite aspect of this product?

The system is extremely flexible and versatile. It has a friendly and easy to understand interface. It is also a unique communication portal with which we can make calls, send faxes, text messages, calls and video conferences, webinars, integrate it with Salesforce, other systems and more.

What do you dislike most about this product?

It's an excellent phone solution, I have no complaints about RingCentral's MVP.

What recommendations would you give to someone considering this product?

RingCentral is a very flexible VoIP phone solution. Recommended for calls, voice messages, chats, meetings, text messages and faxes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing