RingCentral, Inc

RingEX

Composite Score

8.0 /10

CX Score

8.4 /10

18 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Feature Ratings

Average 83

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Virtual Whiteboard

Facilitator Functions

Keyboard Mouse Control

Screen Share

Instant Messaging

Audio Controls

Video Conferencing

Application Share

File Transfer

Vendor Capability Ratings

Average 84

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Unified Communications as a Service

Score 7.8

View RingEX in this category (opens in a new tab)

RingEX Reviews

Mawumenyo Atsu N.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

RingCentral - Comprehensive communication solution

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

It offers a communication solution that seamlessly integrates phone, video, messaging, and contact center functionalities. With Its mobility feature, it can allow your phone number to travel with you which enhances privacy and professionalism. Additionally, its flexibility in managing work-life balance sets it apart.

What is your favorite aspect of this product?

The simplicity of setup and wide-ranging flexibility for call flow setup are standout features. Also, the ability to use the main company number for calls and faxing simplifies communication for clients and enhances efficiency.

What do you dislike most about this product?

The difficulty in accessing customer service in different languages such as French is a major drawback. Improved accessibility to multilingual support could enhance user experience, especially for international users.

What recommendations would you give to someone considering this product?

You should consider RingCentral if you want a scalable and robust communication platform that has streamlined communication features and wide-ranging flexibility.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Arturo Z.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to handle and safe for conferences

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

A tool that allows commercial work with safety and quality, it is unlike others a tool that can be implemented in customer service areas as well as communications with professional teams within the company, it has additions such as mobile access and authorizations that are role based

What is your favorite aspect of this product?

What I like the most about this tool is how easy it is to be able to communicate with several members at the same time, and that it also has a call center, it has many functions that organizationally is quite necessary when you want to work in teams and with remote projects

What do you dislike most about this product?

I have not found it complicated or difficult to understand, a business solution designed for improvements in communications

What recommendations would you give to someone considering this product?

Communications with this system will be much more secure and easy to manage.

Pros

Helps Innovate
Performance Enhancing
Effective Service
Saves Time

TyRell V.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

4.9/5 Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

There are numerous integration available to use with RingCentral MVP, easy to use remote, hybrid or if you are in office.

What is your favorite aspect of this product?

Easy to use on multiple devices and the cloud integrates. Most programs are still behind on cloud and integrating your data. Makes it easy to save and then if I need to work elsewhere can start back where I left.

What do you dislike most about this product?

Not much that I dislike about this product. I just wish customer support would be faster and we would not have to spend for an upgrade to use internet faxing.

What recommendations would you give to someone considering this product?

Cheap product, but amazing quality. I would consider this product before spending for a expensive one.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Continually Improving Product

RingEX

What is RingEX?

Company Details

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RingEX Ratings

87 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Unified Communications as a Service

RingEX Reviews

Mawumenyo Atsu N.

RingCentral - Comprehensive communication solution

Likeliness to Recommend

Pros

Arturo Z.

Easy to handle and safe for conferences

Likeliness to Recommend

Pros

TyRell V.

4.9/5 Fantastic Product!

Likeliness to Recommend

Pros

Feature Ratings

Audio Conferencing Call in Bridge

Audio Conferencing VoIP

Virtual Whiteboard

Facilitator Functions

Keyboard Mouse Control

Screen Share

Instant Messaging

Audio Controls

Video Conferencing

Application Share

File Transfer

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration