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RingEX Logo
RingCentral

RingEX

Composite Score
7.8 /10
CX Score
7.9 /10
Category
RingEX
7.8 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
82%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

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2% Negative
9% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Generous Negotitation

Feature Ratings

Average 82

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Secure Access

82

Call Management

82

Centralized Management Portal

82

Third-Party Integration

81

Continuous UCC

80

Speech Access and Personal Assistant

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Business Value Created

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

79

Vendor Support

77

RingEX Reviews

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The wonders that this program performs in my work.

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

It is important to maintain a stable conversion and communication with each of my company's clients, with the help of RingCentral MVP this is totally possible since it provides me with multiple high-quality business calls to manage each of my sales and it is possible to record all aspects of these conversations so as not to lose sight of every detail, this program is really useful since it is a really comfortable space to negotiate without any complications that interrupt each one of these projects in the cloud, the functionality of this program differentiates it from rest.

What is your favorite aspect of this product?

The wonders that this program performs in my work area is to control the communication I have with all my clients in a clean and safe space to carry out each of these businesses with multiple clients and in distant locations, RingCentral MVP brings us closer and offers us having the support of recording all calls automatically for the safety of both parties to the negotiation, this is possible through your appeals and mobile versions for my devices as well as obviously from the security of my desk, it is always a pleasure to work with this program because I have the ease of using it from any moment.

What do you dislike most about this product?

In my personal case, I would like this program to be a little more interactive in calls and have the versatility to link other video conferences. The truth is that this program can be a bit basic when contacting clients in calls, there are no options to do The negotiation with my clients is much more dynamic as well as if the size and weight of each video were not so heavy, this is a problem when I want to share this video to other platforms, I would like it to be a little lighter.

What recommendations would you give to someone considering this product?

RingCentral MVP is the first program that he recommended to have a backup in each of the calls that are made on the web, it is always good to have the opportunity to see move me all the conversions and points that are established in a business and thanks to the help With this program you can have the enormous advantage of reviewing every detail to maintain the credibility of the sale, without a doubt it is worth having this program to automate the recording of all your businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Suhani P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Stay Connected And Productive All-Time With Modern

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

Not only are all of our employees facilitated with this UCaaS system for better communication, but we also provide our customers with such high-quality and unrivaled services to help them improve their communications. RingCentral Office can take the communication and collaboration of any enterprise to the next level. Its powers and open APIs are unmatched and it provides unified access to whatever we require for high-quality collaboration, in one dependable and simple-to-use cloud communication network. Enhance decision making Drive revenue growth

What is your favorite aspect of this product?

I like RingCentral Office cloud-based communication solution because of its agility, portability, and manageability that freed us from complex hardware management and maintenance issues. With its enhanced call management capabilities, we can get in-depth, real-time statistics to boost interaction, reduce technical problems, and improve team communication. Our meeting rooms have been changed into remote cooperation hubs, training courses have been transformed into HD seminars, and over the office, bonding has been transformed into video chats with RingCentral Office and this transformation has saved us a lot of money and time.

What do you dislike most about this product?

I wish they would display the foreign caller's name or identity along with the number because the caller number makes it difficult to figure out who is calling us and from where. The three-way calling approach is too complex because there are too many steps there, I wish they would make it simple as soon as possible. Prices had also steadily risen well over course of the agency's existence. They've also begun billing for offerings that were previously free, such as choices in our auto-receptionist selections that include on non-RingCentral segments. When the system collapses, no declarations are made.

What recommendations would you give to someone considering this product?

RingCentral comes highly recommended. It's an easy method to accomplish things like scheduling meetings with coworkers and outside help. The quality is excellent, and technical assistance is constantly available. It's user-friendly and straightforward to use. I am happy and would strongly advise other businesses and agencies to use your services. RingCentral MVP is a great and our favorite telephony system. With its rich collection of features and unmatched customizability, we have the option to build a truly customized and branded experience for customers as well as a truly personalized telephony system for our personal use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dani B.

  • Role: Human Resources
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The new phone system is RingCentral

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It appears like Ring Central is just as simple to set up as our old VOIP software, if not simpler, and it requires minimal time to train new users.

What is your favorite aspect of this product?

Finding an extension, either by its name or its number, is easy. The ability to send a coworker a text message while on the phone is a fantastic bonus. When you can't get to your desk computer, the Ring Central mobile app allows you to take and make business calls on the go without ever revealing your personal number.

What do you dislike most about this product?

The sole drawback is that the date and time of a video meeting scheduled in Ring Central will change when transferred to Outlook, necessitating reentry of the right information.

What recommendations would you give to someone considering this product?

To avoid having to utilize the receptionist's headset and app interface, Ring Central also offers a guest app that may be used by anyone who is participating in receptionist coverage. Using the app frees you from your workstation, making it simpler for clerical workers and runners to get things done.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

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