RingCentral, Inc

RingEX

Composite Score

8.1 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingEX Reviews

SHAUN J F.

Role: Vendor Management
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2021

Everything about Ringcentral is Great

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

The difference between RingCenteal and other software programs is the customer service that they imbark on their company.

What is your favorite aspect of this product?

The Desktop platform thw works so well with Mac .

What do you dislike most about this product?

I wish they had a chat access on the mac platform.

What recommendations would you give to someone considering this product?

Just go to the website and take a trial of 30 day and see if you like it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Max S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Best UCaaS product out there! Great for on the go!

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

Ring Central glips allows external orgs to communicate with your org so love that feature

What is your favorite aspect of this product?

Glip and mobile features are amazing

What do you dislike most about this product?

configuring users and adding numbers can be confusing at first but once you understand how to setup it gets easier

What recommendations would you give to someone considering this product?

there are a lot of UCaaS providers but Ring has been doing it the longest out of the bunch, and they aren't a leader in the Gartner magic quadrant for nothing haha

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Patrick R.

Role: Operations
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

User Friendly, and Intuitive

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

I haven't used many other similar products so for me its the sales process. Great team who are helpful and responsive.

What is your favorite aspect of this product?

My favorite aspect of this is the reporting feature. We use this alot for public webinars and being able to capture all of the registered attendees information and emails is very important. Its also good to have the Q&A reporting tool, so we can follow up with people's questions that were not answered.

What do you dislike most about this product?

The thing I like the least is that the customization is very limited. For instance, you can not change location of any images or add more highlighted speaker slots. Its very basic and "is what it is" with this part.

What recommendations would you give to someone considering this product?

Definitely research your scope and reach before purchasing webinar rooms. They have different costs associated with how many people can join a webinar. To have 1,000 attendees is a different size and cost "room" than a 500. We purchased a larger size room and never needed it, so for our first year conference we were paying for a room size we didn't need.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

RingEX

What is RingEX?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Secure Access Establishment of a VPN session to the internal phone system.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

SHAUN J F.

Everything about Ringcentral is Great

Likeliness to Recommend

Pros

Max S.

Best UCaaS product out there! Great for on the go!

Likeliness to Recommend

Pros

Patrick R.

User Friendly, and Intuitive

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Secure Access

Continuous UCC

Third-Party Integration

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support