RingCentral, Inc

RingCentral MVP

Composite Score

8.0 /10

CX Score

8.2 /10

68 Reviews Write a Review

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What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingCentral MVP Reviews

Zafar A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

It is mobile and easy to use.

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

This product is great on desktop, on mobile, on tablet. You can use it perfectly on the go. If the office is on the go, it will suite you perfectly.

What is your favorite aspect of this product?

Thу product is easy to use on our mobile devices or office stationery devices. It perfectly works with voice calls, with messaging. The remote offices are suiting this app just right.

What do you dislike most about this product?

Sometimes calls are not coming through, but I assume it is more connection issues instead of product lack.

What recommendations would you give to someone considering this product?

Offices on the go, such as construction office, logistics office and other remote offices will find this product very useful in their daily business routine.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Will R.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great product, but support disappoints.

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

Breadth of product features.

What is your favorite aspect of this product?

Ease of administration

What do you dislike most about this product?

Vendor support.

What recommendations would you give to someone considering this product?

Make sure your rep is dedicated.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Caring
Vendor Friendly Policies

George C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

The wonders that this program performs in my work.

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

It is important to maintain a stable conversion and communication with each of my company's clients, with the help of RingCentral MVP this is totally possible since it provides me with multiple high-quality business calls to manage each of my sales and it is possible to record all aspects of these conversations so as not to lose sight of every detail, this program is really useful since it is a really comfortable space to negotiate without any complications that interrupt each one of these projects in the cloud, the functionality of this program differentiates it from rest.

What is your favorite aspect of this product?

The wonders that this program performs in my work area is to control the communication I have with all my clients in a clean and safe space to carry out each of these businesses with multiple clients and in distant locations, RingCentral MVP brings us closer and offers us having the support of recording all calls automatically for the safety of both parties to the negotiation, this is possible through your appeals and mobile versions for my devices as well as obviously from the security of my desk, it is always a pleasure to work with this program because I have the ease of using it from any moment.

What do you dislike most about this product?

In my personal case, I would like this program to be a little more interactive in calls and have the versatility to link other video conferences. The truth is that this program can be a bit basic when contacting clients in calls, there are no options to do The negotiation with my clients is much more dynamic as well as if the size and weight of each video were not so heavy, this is a problem when I want to share this video to other platforms, I would like it to be a little lighter.

What recommendations would you give to someone considering this product?

RingCentral MVP is the first program that he recommended to have a backup in each of the calls that are made on the web, it is always good to have the opportunity to see move me all the conversions and points that are established in a business and thanks to the help With this program you can have the enormous advantage of reviewing every detail to maintain the credibility of the sale, without a doubt it is worth having this program to automate the recording of all your businesses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

RingCentral MVP

What is RingCentral MVP?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingCentral MVP Ratings

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingCentral MVP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingCentral MVP Reviews

Zafar A.

It is mobile and easy to use.

Likeliness to Recommend

Pros

Will R.

Great product, but support disappoints.

Likeliness to Recommend

Pros

Cons

George C.

The wonders that this program performs in my work.

Likeliness to Recommend

Pros

Most Popular RingCentral MVP Comparisons

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Feature Ratings

Mobility

Audio Transcription

Communications

Secure Access

Web & Desktop Conferencing

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Third-Party Integration

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support