RingCentral, Inc

RingCentral Events

Composite Score

7.4 /10

CX Score

7.0 /10

22 Reviews Write a Review

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What is RingCentral Events?

RingCentral Events (formerly Hopin Events) is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.

Company Details

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Awards & Recognition

RingCentral Events won the following awards in the On-Site Event Management category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

2023

RingCentral Events Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral Events.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

72 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral Events?

3% Negative

30% Neutral

67% Positive

Pros

Respectful
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Presentation/ Webinar Capabilities

Vendor e-Commerce

Networking Facilitation

Whitelabeling

Registration Process/Integration

Metric and Reporting

Gamification

Customer Support

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Virtual Event Management

Score 7.4

View RingCentral Events in this category (opens in a new tab)

RingCentral Events Reviews

Eugene L.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product, but inflexible pricing.

Likeliness to Recommend

8 /10

What differentiates RingCentral Events from other similar products?

We haven't really used other programs, but we initially partnered with Hopin when they started up, so we had a good deal. The product is nice to use and has good customizable features.

What is your favorite aspect of this product?

The stream layouts were my favourite aspect, where we could control what popped up on the main screen from behind the scenes. Allowed for easy implementation of videos, and allowed us to present our presenters better.

What do you dislike most about this product?

There were bugs that occured which delayed our programming at times, it was also quite expensive for the value that it brought us.

What recommendations would you give to someone considering this product?

If you have the money to spend, Hopin is a great product to use especially to stream programming. The behind-the-scenes layovers allowed for us to present our content more easily. There were some bugs at times but the Hopin team was helpful in resolving them, although it took some time.

Pros

Helps Innovate
Continually Improving Product
Respectful
Includes Product Enhancements

Cons

Less Friendly Negotiation
Less Generous
Under Delivered

Crystal S.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Fun, innovative platform

Likeliness to Recommend

8 /10

What differentiates RingCentral Events from other similar products?

It’s more fun, unique, innovative and easy to use

What is your favorite aspect of this product?

Te flexibility and ease to move within application and events in general

What do you dislike most about this product?

It would sometimes glitch

What recommendations would you give to someone considering this product?

While it is easy to use, be sure to check out all of its features before making a decision. It’s quite unique

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Patricia M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Great, but difficult for speakers

Likeliness to Recommend

9 /10

What differentiates RingCentral Events from other similar products?

It was more interactive and professional looking than any other traditional webinar type of product.

What is your favorite aspect of this product?

The customer support was phenomenal, and after a brief learning curve it's extremely easy to build and launch.

What do you dislike most about this product?

Coordinating executive speakers and ensuring they were able to login at the appropriate time was incredibly challenging. Ideally we would be able to provide all speakers regardless of plan, direct links to the "green rooms" that could log them into the platform and then we could help them transition to the main stage. We had a significant amount of difficulties specifically with this.

What recommendations would you give to someone considering this product?

Make sure that you have at least 2-3 people who can support with this on the day of - it is not something that one person can manage even though I do believe it is incredibly user friendly

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Security Frustrates

RingCentral Events

What is RingCentral Events?

Company Details

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Awards & Recognition

RingCentral Events Ratings

88 Likeliness to Recommend

72 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love RingCentral Events?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Customer Support Support before, during, and after event. Technical support available during the event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Virtual Event Management

RingCentral Events Reviews

Eugene L.

Great product, but inflexible pricing.

Likeliness to Recommend

Pros

Cons

Crystal S.

Fun, innovative platform

Likeliness to Recommend

Pros

Patricia M.

Great, but difficult for speakers

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Presentation/ Webinar Capabilities

Vendor e-Commerce

Networking Facilitation

Whitelabeling

Registration Process/Integration

Metric and Reporting

Gamification

Customer Support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration