REVE Chat Logo
REVE Chat Logo
REVE Chat

REVE Chat

Composite Score
7.6 /10
CX Score
7.9 /10
Category
REVE Chat
7.6 /10

What is REVE Chat?

REVE Chat is an omnichannel customer engagement platform that unifies communication across Websites, Mobile Apps, WhatsApp, Facebook, Instagram, Youtube, Playstore, Telegram, Viber, and more, enabling businesses to deliver exceptional customer experiences from a single platform.

Company Details


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REVE Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
98%
Conflict Resolution:
100%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love REVE Chat?

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15% Negative
0% Neutral
85% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Personalized Service

92

Translation

88

Integration With CRM

87

Multi-channel

85

Wayfinding

85

Application Programming Interface

85

Leads Generation

84

Knowledgebase

84

Workflow Processing

84

Natural Language Processing

83

Learning and Adaptability

80

Vendor Capability Ratings

Average 88

Ease of Implementation

94

Ease of Data Integration

90

Breadth of Features

89

Quality of Features

88

Ease of IT Administration

88

Vendor Support

87

Availability and Quality of Training

86

Ease of Customization

86

Business Value Created

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

REVE Chat Reviews

Md. Shakhwat H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best AI based chatbot app for communication

Likeliness to Recommend

9 /10

What differentiates REVE Chat from other similar products?

Some unique features which others doesn't offer.

What is your favorite aspect of this product?

Customization of user interface.

What do you dislike most about this product?

Mobile app doesn't provide proper reporting.

What recommendations would you give to someone considering this product?

I would recommend Customer Support oriented business to avail Revechat. It has co-browsing and screen sharing feature which is very useful to provide customer service from online.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Md.Huzzatul I.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates REVE Chat from other similar products?

keyboard fishing technology, get query when customers are writing it

What is your favorite aspect of this product?

Multiple window & keyboard fishing technology,

What do you dislike most about this product?

Very rarely dropped customers

What recommendations would you give to someone considering this product?

Good Product

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nandera P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Engagement Tool

Likeliness to Recommend

9 /10

What differentiates REVE Chat from other similar products?

Reve chat allows customers to have personalized conversations face to face via video chat

What is your favorite aspect of this product?

It connects with different social platform channels like Facebook Messenger, WhatsApp business and Telegram to deliver instant customer support.

What recommendations would you give to someone considering this product?

I recommend it foe effective communication with clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing