Reputation

Reputation Social Suite

Composite Score

7.3 /10

CX Score

7.3 /10

20 Reviews

Claim Software

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reputation Social Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

12% Negative

11% Neutral

77% Positive

Pros

Client Friendly Policies
Friendly Negotiation
Trustworthy
Altruistic

Feature Ratings

Average 74

Dashboards and Reporting

Collaboration

Influencer Identification

Sentiment Analysis

Audience Segmentation

Publishing

Visual Analytics

Competitor Tracking

Social Media Channel Integration Inbound

Vendor Capability Ratings

Average 75

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Reputation Social Suite Reviews

Kathryn G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

I do not recommend it.

Likeliness to Recommend

5 /10

What differentiates Reputation Social Suite from other similar products?

There are programs that have many functions and the cost is cheaper.

What is your favorite aspect of this product?

With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.

What do you dislike most about this product?

NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.

What recommendations would you give to someone considering this product?

I do not recommend it because it is a very limited and very expensive program.

Pros

Saves Time
Client Friendly Policies
Fair
Generous Negotitation

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

Bryn R.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Analysis requires more manual work than it should

Likeliness to Recommend

4 /10

What differentiates Reputation Social Suite from other similar products?

While the listening capability was a major selling point, we found that Nuvi had difficult distinguishing between positive and negative sentiment when users included "colorful" language to express their excitement about the product.

What is your favorite aspect of this product?

The social posting tools were in line with more expensive social management tools.

What do you dislike most about this product?

Sentiment analysis required much more manual work than we hoped it would.

What recommendations would you give to someone considering this product?

If you're working with a young audience that tends to use swear words, there's a good chance your reports will come back overwhelmingly negative. Be prepared to do extra work if you want an accurate view of your sentiment.

Pros

Client Friendly Policies
Fair
Altruistic
Acts with Integrity

Cons

Less Reliable
Wastes Time

Ramsay L.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

The best solution for social network monitoring

Likeliness to Recommend

10 /10

What differentiates Reputation Social Suite from other similar products?

Nuvi has helped us noticeably improve our organization's social marketing management, especially our customers. It is a very easy-to-use tool, and its user-friendly interface significantly shortens the adoption time for users. Nuvi has a wide variety of templates to generate the reports; it generates quite good reports, with excellent graphics and PDF format, which we liked a lot. The dashboards are user-friendly and easy to read. Nuvi has many useful features for running successful social media campaigns and strategies.

What is your favorite aspect of this product?

We use Nuvi for much of our own and our client's social media management. It has benefited us significantly by making social listening simpler and proposing an easier way to get important data for analysis across different social networks. I liked that Nuvi's dashboards are user-friendly for everyone, plus it has the best reporting templates I've seen. Another virtue is using clear words to listen; it makes monitoring social networks and capturing accurate data from them easier and faster. The impact Nuvi has had on my organization has been positive because, among many things, it has been useful in devising social strategies and better planni

What do you dislike most about this product?

Nuvi is excellent and has a great report generator; however, I wish these reports were more customizable. This is the only thing I liked the least; from everything else, it is excellent.

What recommendations would you give to someone considering this product?

Nuvi is the best social media listening tool I have had the chance to use; its versatility, ease of use and analytical capabilities are on another level. The user integration of this tool is clean and easy to understand; it will not take you long to adapt and could play a determining role in the management of your accounts in different social networks and the execution of better strategies focused on social marketing. Recommended for everyone.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Reputation Social Suite

What is Reputation Social Suite?

Company Details

Need Assistance?

Reputation Social Suite Ratings

83 Likeliness to Recommend

93 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Reputation Social Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Competitor Tracking Easily view what your competitors are posting on their social media.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Reputation Social Suite Reviews

Kathryn G.

I do not recommend it.

Likeliness to Recommend

Pros

Cons

Bryn R.

Analysis requires more manual work than it should

Likeliness to Recommend

Pros

Cons

Ramsay L.

The best solution for social network monitoring

Likeliness to Recommend

Pros

Most Popular Reputation Social Suite Comparisons

HubSpot Marketing Hub

Zoho Social

Hootsuite Social Media Management Enterprise

Sprout Social Enterprise

Meltwater

Hootsuite Social Media Management SMB

1
Since last award

Feature Ratings

Dashboards and Reporting

Collaboration

Influencer Identification

Sentiment Analysis

Audience Segmentation

Publishing

Visual Analytics

Competitor Tracking

Social Media Channel Integration Inbound

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement