What is Reputation Social Suite?
Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.
Company Details
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Get AssistanceReputation Social Suite Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
71 Likeliness to Recommend
79 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reputation Social Suite?
Pros
- Client Friendly Policies
- Generous Negotitation
- Friendly Negotiation
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Contextual Analysis
Dashboards and Visualization
Sentiment Analysis
Social Post Archival
Social Response Management
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Customization
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Also Featured in...
Reputation Social Suite Reviews
Charlie S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Good tool. Helps meet our needs."
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
It's unlike other programs in that it's not only simple to operate, but also generates highly visual outcomes that win over clients. Its price remains the same even if used for a number of different customers.
What is your favorite aspect of this product?
Incredible progress has been made in scheduling software. Listening monitors are simple to install, adjust, and put to use in order to promote proactive participation. Among companies that specialize in listening software, yours produces the most comprehensive reports I've ever seen. The absolute best thing is that my account has a dedicated Client Success Support manager named Amberlyn. Within a month of working with her, I went from novice to expert user, demonstrating NUVI's worth and return on investment to my employer. NUVI is without question the best navigation app out there.
What do you dislike most about this product?
After experimenting with their software for a month, I realized our modest marketing staff couldn't automate as much as we'd hoped.
What recommendations would you give to someone considering this product?
Perfect for any and all social purposes. The social listening feature is top notch and has all the personalization options you could want. Everything is neatly arranged, too. Excellent work using analytics. Geography analytics, mention volume and insights, share of voice, influencer insight, and other metrics can all be quickly and easily compiled into fully personalized reports. I also like how simple it is to publish content, which consolidates the content management for all of my clients into a single interface.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Nellie V.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Good choice for social media management."
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
The greatest customer service I've ever had, along with the simplicity of the interface, sets this program apart from its competitors.
What is your favorite aspect of this product?
You may manage many brands from inside the same application. With just a click, reports may be made. Different content types for social media might be published at predetermined times. It's quite simple to operate. It's worth highlighting the application's adaptability in terms of its features. It's a fair exchange for the money being offered.
What do you dislike most about this product?
When this program is utilized on a regular basis, it causes a number of issues. On occasion, it has been clear that the analysis was superficial. Optimization and improved functionality in search engines are always possible improvements. An area where NUVI has to put effort is in their customer service department. They spend more time pointing out the users' flaws than they do assisting them in finding a solution.
What recommendations would you give to someone considering this product?
This tool is highly recommended because to its intuitive interface and ability to provide high-quality visual results that clients like. Its price is stable even when utilized for a wide variety of customers.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Ava L.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
NUVI is a good choice for management of marketing"
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
It is unique compared to other programs since the customer service is of the highest possible quality. We are really grateful that they are prepared to talk to us over the phone in order to assist us with setting up the monitoring and to make certain that we have the information that we want.
What is your favorite aspect of this product?
Monitoring social media content helps you reply quickly to any questions or complaints your customers may have about your business. You may monitor mentions of your product's name and hashtags. Hold real-time sway over the administration of social media.
What do you dislike most about this product?
The technical difficulties I've had with the tool have primarily sprung from the fact that whenever I've had a question or concern, the support team has been slow to answer, which has caused me to lose valuable time. When writing quickly, it's easy to overlook typos; if we don't have the ability to edit spelling and grammar before posting, we may end up with information that reads poorly and makes us appear unprofessional.
What recommendations would you give to someone considering this product?
A perfect tool for any business, since employees work together toward common goals of increased output. Because it allows you to monitor and manage your consumers' interactions with your brands across social media platforms in real time, it may help you improve your marketing strategy and respond more quickly to their inquiries. It's user-friendly and dynamic, and you can publish to numerous platforms with it. For all this I recommend the program.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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