Reputation Social Suite Logo
Reputation Social Suite Logo
Reputation

Reputation Social Suite

Composite Score
6.6 /10
CX Score
6.7 /10
Category
Reputation Social Suite
6.6 /10

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details


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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

79 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

21% Negative
0% Neutral
79% Positive

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Friendly Negotiation
  • Continually Improving Product

Feature Ratings

Average 78

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

87

Social Media Channel Integration Outbound

86

Social Asset Management

85

Campaign Execution

81

Contextual Analysis

78

Dashboards and Visualization

74

Sentiment Analysis

73

Social Post Archival

72

Social Response Management

72

Trend Analysis

69

Vendor Capability Ratings

Average 79

Ease of Implementation

92

Breadth of Features

89

Quality of Features

86

Ease of Customization

84

Business Value Created

78

Availability and Quality of Training

78

Usability and Intuitiveness

78

Ease of Data Integration

75

Product Strategy and Rate of Improvement

72

Ease of IT Administration

71

Vendor Support

71

Reputation Social Suite Reviews

Charlie S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good tool. Helps meet our needs."

Likeliness to Recommend

6 /10

What differentiates Reputation Social Suite from other similar products?

It's unlike other programs in that it's not only simple to operate, but also generates highly visual outcomes that win over clients. Its price remains the same even if used for a number of different customers.

What is your favorite aspect of this product?

Incredible progress has been made in scheduling software. Listening monitors are simple to install, adjust, and put to use in order to promote proactive participation. Among companies that specialize in listening software, yours produces the most comprehensive reports I've ever seen. The absolute best thing is that my account has a dedicated Client Success Support manager named Amberlyn. Within a month of working with her, I went from novice to expert user, demonstrating NUVI's worth and return on investment to my employer. NUVI is without question the best navigation app out there.

What do you dislike most about this product?

After experimenting with their software for a month, I realized our modest marketing staff couldn't automate as much as we'd hoped.

What recommendations would you give to someone considering this product?

Perfect for any and all social purposes. The social listening feature is top notch and has all the personalization options you could want. Everything is neatly arranged, too. Excellent work using analytics. Geography analytics, mention volume and insights, share of voice, influencer insight, and other metrics can all be quickly and easily compiled into fully personalized reports. I also like how simple it is to publish content, which consolidates the content management for all of my clients into a single interface.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Nellie V.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good choice for social media management."

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

The greatest customer service I've ever had, along with the simplicity of the interface, sets this program apart from its competitors.

What is your favorite aspect of this product?

You may manage many brands from inside the same application. With just a click, reports may be made. Different content types for social media might be published at predetermined times. It's quite simple to operate. It's worth highlighting the application's adaptability in terms of its features. It's a fair exchange for the money being offered.

What do you dislike most about this product?

When this program is utilized on a regular basis, it causes a number of issues. On occasion, it has been clear that the analysis was superficial. Optimization and improved functionality in search engines are always possible improvements. An area where NUVI has to put effort is in their customer service department. They spend more time pointing out the users' flaws than they do assisting them in finding a solution.

What recommendations would you give to someone considering this product?

This tool is highly recommended because to its intuitive interface and ability to provide high-quality visual results that clients like. Its price is stable even when utilized for a wide variety of customers.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Ava L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

NUVI is a good choice for management of marketing"

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

It is unique compared to other programs since the customer service is of the highest possible quality. We are really grateful that they are prepared to talk to us over the phone in order to assist us with setting up the monitoring and to make certain that we have the information that we want.

What is your favorite aspect of this product?

Monitoring social media content helps you reply quickly to any questions or complaints your customers may have about your business. You may monitor mentions of your product's name and hashtags. Hold real-time sway over the administration of social media.

What do you dislike most about this product?

The technical difficulties I've had with the tool have primarily sprung from the fact that whenever I've had a question or concern, the support team has been slow to answer, which has caused me to lose valuable time. When writing quickly, it's easy to overlook typos; if we don't have the ability to edit spelling and grammar before posting, we may end up with information that reads poorly and makes us appear unprofessional.

What recommendations would you give to someone considering this product?

A perfect tool for any business, since employees work together toward common goals of increased output. Because it allows you to monitor and manage your consumers' interactions with your brands across social media platforms in real time, it may help you improve your marketing strategy and respond more quickly to their inquiries. It's user-friendly and dynamic, and you can publish to numerous platforms with it. For all this I recommend the program.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time