Reputation Social Suite Logo
Reputation Social Suite Logo
Reputation

Reputation Social Suite

Composite Score
6.6 /10
CX Score
6.7 /10
Category
Reputation Social Suite
6.6 /10

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details


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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

79 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

21% Negative
0% Neutral
79% Positive

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Friendly Negotiation
  • Continually Improving Product

Feature Ratings

Average 78

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

87

Social Media Channel Integration Outbound

86

Social Asset Management

85

Campaign Execution

81

Contextual Analysis

78

Dashboards and Visualization

74

Sentiment Analysis

73

Social Post Archival

72

Social Response Management

72

Trend Analysis

69

Vendor Capability Ratings

Average 79

Ease of Implementation

92

Breadth of Features

89

Quality of Features

86

Ease of Customization

84

Business Value Created

78

Availability and Quality of Training

78

Usability and Intuitiveness

78

Ease of Data Integration

75

Product Strategy and Rate of Improvement

72

Ease of IT Administration

71

Vendor Support

71

Reputation Social Suite Reviews

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Analysis requires more manual work than it should

Likeliness to Recommend

4 /10

What differentiates Reputation Social Suite from other similar products?

While the listening capability was a major selling point, we found that Nuvi had difficult distinguishing between positive and negative sentiment when users included "colorful" language to express their excitement about the product.

What is your favorite aspect of this product?

The social posting tools were in line with more expensive social management tools.

What do you dislike most about this product?

Sentiment analysis required much more manual work than we hoped it would.

What recommendations would you give to someone considering this product?

If you're working with a young audience that tends to use swear words, there's a good chance your reports will come back overwhelmingly negative. Be prepared to do extra work if you want an accurate view of your sentiment.

Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Acts with Integrity

Cons

  • Less Reliable
  • Wastes Time

Ramsay L.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The best solution for social network monitoring

Likeliness to Recommend

10 /10

What differentiates Reputation Social Suite from other similar products?

Nuvi has helped us noticeably improve our organization's social marketing management, especially our customers. It is a very easy-to-use tool, and its user-friendly interface significantly shortens the adoption time for users. Nuvi has a wide variety of templates to generate the reports; it generates quite good reports, with excellent graphics and PDF format, which we liked a lot. The dashboards are user-friendly and easy to read. Nuvi has many useful features for running successful social media campaigns and strategies.

What is your favorite aspect of this product?

We use Nuvi for much of our own and our client's social media management. It has benefited us significantly by making social listening simpler and proposing an easier way to get important data for analysis across different social networks. I liked that Nuvi's dashboards are user-friendly for everyone, plus it has the best reporting templates I've seen. Another virtue is using clear words to listen; it makes monitoring social networks and capturing accurate data from them easier and faster. The impact Nuvi has had on my organization has been positive because, among many things, it has been useful in devising social strategies and better planni

What do you dislike most about this product?

Nuvi is excellent and has a great report generator; however, I wish these reports were more customizable. This is the only thing I liked the least; from everything else, it is excellent.

What recommendations would you give to someone considering this product?

Nuvi is the best social media listening tool I have had the chance to use; its versatility, ease of use and analytical capabilities are on another level. The user integration of this tool is clean and easy to understand; it will not take you long to adapt and could play a determining role in the management of your accounts in different social networks and the execution of better strategies focused on social marketing. Recommended for everyone.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Minak S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Effective & Great Social Media Management Tool

Likeliness to Recommend

9 /10

What differentiates Reputation Social Suite from other similar products?

Nuvi is a social insights and customer relationship management system that is powered by a unique phrase algorithm that listens with sector accuracy. Nuvi assists you in listening, planning, publishing, engaging, analyzing, locating, reviewing, and capturing your path to enhanced customer experiences. We operate the IT firm, namely taking orders and fulfilling them, as well as supplying and manufacturing products based on market need. From NUVI, we are adopting a market plan to determine how we will stay competitive if any of your competitors launch any of their goods.

What is your favorite aspect of this product?

It enables you to maintain track of the research and behavior of all the information published live on social networking sites, allowing you to react to consumer complaints or requirements that arise in relation to your business. It helps you to keep track of brands and hashtags associated with your business. Real-time administration of social networks is under your control.

What do you dislike most about this product?

I detest what I am unable to obtain from any provider of these facilities: Facebook and Instagram data. As a qualifier to that assertion, I would expect that NUVI is working on an easy means of immediately duplicating a basic search term on any of those systems.

What recommendations would you give to someone considering this product?

It is a great tool for any business since they cooperate on labour force goals. You can take better advertising control since you can maintain track and control of all consumer behaviour regarding your brands on virtual communities, and all the analytics and behaviour you can perform in real-time, ensuring you offer quick replies to our client's requirements. I recommend using Nuvi for your social media management because It is a great platform and provides better service in their price plan.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features