Reputation

Reputation Social Suite

Composite Score

6.6 /10

CX Score

6.7 /10

9 Reviews

Claim Software

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details

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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

79 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

21% Negative

0% Neutral

79% Positive

Pros

Client Friendly Policies
Generous Negotitation
Friendly Negotiation
Continually Improving Product

Feature Ratings

Average 78

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Contextual Analysis

Dashboards and Visualization

Sentiment Analysis

Social Post Archival

Social Response Management

Trend Analysis

Vendor Capability Ratings

Average 79

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Also Featured in...

Social Media Monitoring

Score 7.3

View Reputation Social Suite in this category (opens in a new tab)

Reputation Social Suite Reviews

Role: Operations
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Handling Business Social Accounts Easily With Nuvi

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Raimundo A.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Useful tool for research projects.

Likeliness to Recommend

10 /10

What differentiates Reputation Social Suite from other similar products?

Nuvi is a web-based system that supports processing the display, planning and publication of content on social networks. Through this software it is permissible to examine the background of the consumers who visit your social networks, such as their demographic partition, location, among others. In addition, it approves an option for consumers to receive statistics by mail. NUVI does a good job. No web based system is perfect, however it is better than other systems we have used.

What is your favorite aspect of this product?

NUVI does a great job of crawling URLs. On the other hand, it contains a great notification system through email. Make observations of the entire procedure of the material advertised on social networks, and in this way respond to the concerns that customers have about our products. In addition, it tracks the respective brands and hashtags with our product. Monitor the management of social networks in real time.

What do you dislike most about this product?

I would expect this system to achieve authentic data acquisition. For its part, we would like it to have improved graphics exploration since it is not very intuitive and that sometimes makes us feel lost in its interface. The way this tool originates Tumblr reblogs is monotonous and unprofitable when you look at the references.

What recommendations would you give to someone considering this product?

Although it has little things to fix, we believe that this system is very powerful and can help organizations to establish their brands in a consistent way and in this way provide meaningful experience to members of the social / digital team, since it contains an ellipse of instruction when using this system for the first time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kathryn G.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

I do not recommend it.

Likeliness to Recommend

5 /10

What differentiates Reputation Social Suite from other similar products?

There are programs that have many functions and the cost is cheaper.

What is your favorite aspect of this product?

With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.

What do you dislike most about this product?

NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.

What recommendations would you give to someone considering this product?

I do not recommend it because it is a very limited and very expensive program.

Pros

Saves Time
Client Friendly Policies
Fair
Generous Negotitation

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

Reputation Social Suite

What is Reputation Social Suite?

Company Details

Need Assistance?

Reputation Social Suite Ratings

71 Likeliness to Recommend

79 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Reputation Social Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Reputation Social Suite Reviews

Handling Business Social Accounts Easily With Nuvi

Likeliness to Recommend

Pros

Raimundo A.

Useful tool for research projects.

Likeliness to Recommend

Pros

Kathryn G.

I do not recommend it.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Contextual Analysis

Dashboards and Visualization

Sentiment Analysis

Social Post Archival

Social Response Management

Trend Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support