Reply.io

Reply

Composite Score

8.2 /10

CX Score

8.6 /10

39 Reviews Write a Review

Claim Software

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 88%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

E-Mail Integration

E-Mail Campaign Management

Sequence Workflow Action

Sales Analytics

Workflow Automation

Conversation Coaching

Virtual Sales Room

Internal Sales Collaboration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Reply Reviews

Sorina Meria S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

REPLY has all you can ever ask for!

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

We have been using Reply for a long time, and it is at the heart of our company's access services. The reply is always working with their product team to innovate and make their products and solutions more user-friendly and adaptable to their different operating contexts. The team also goes beyond your cultural support. They are quick to support you whenever needed.

What is your favorite aspect of this product?

Reply has allowed us to efficiently manage our company access resources. Many of our traditional SOPs have been discarded when we use Reply. As we regularly update the platform, it also allows us to get more grit for our campaigns as the team continues to unleash new features and well-thought-out tools in any critical application environment.

What do you dislike most about this product?

It is difficult to say exactly. There’s nothing we don’t like about the product or team directly; however, as with any product or technical solution, there may sometimes be a break in the platform that could lead to a slowdown in your campaigns. However, this is very rare.

What recommendations would you give to someone considering this product?

Reply is definitely an easy way to bring a team of traders to instant messaging. It's easy to see that you can bring leads, customers, and partners to one messaging site. After a year of intensive research, we found that Reply is the marketing platform of our dreams.

Pros

Efficient Service
Respectful
Over Delivered
Helps Innovate

ngole n.

Role: Public Sector
Industry: Shipping
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2022

easy to use but can be better

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

products work effectively and are affordable

What is your favorite aspect of this product?

the cost of the products are good

What do you dislike most about this product?

the packaging is not the best

What recommendations would you give to someone considering this product?

highly recommend

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Missie M.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product! Enjoyed using it

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

Very easy to use and understand and manipulate yourself

What is your favorite aspect of this product?

Tracking when people respond or view your emails

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

Great to use for a small team helps you keep track of everythubg

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Reply Ratings

87 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Reply?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Sequence Workflow Action Allows users to create unique workflow action from outcome of calls and emails through automation to move prospect to another sequence.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Virtual Sales Room A virtual environment allowing interaction with potential clients, simulate the sales process, and conduct meetings, presentations, or product demos remotely.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Reply Reviews

Sorina Meria S.

REPLY has all you can ever ask for!

Likeliness to Recommend

Pros

ngole n.

easy to use but can be better

Likeliness to Recommend

Pros

Missie M.

Great product! Enjoyed using it

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

Sequence Workflow Action

Sales Analytics

Workflow Automation

Conversation Coaching

Virtual Sales Room

Internal Sales Collaboration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training