Reply.io

Reply

Composite Score

7.6 /10

CX Score

7.5 /10

20 Reviews Write a Review

Claim Software

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

7% Negative

11% Neutral

82% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Feature Ratings

Average 82

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Reply Reviews

Simona P.

Role: C-Level
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Effective and easy to use, but a bit expensive.

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

it looks good, easy to use (easy to find as well, good SEO and advertising). When I used it 2-3 years ago it was really the best option for us and our campaigns were more than successful so our clients could afford the high price for Reply and still make a very good profit.

What is your favorite aspect of this product?

the sequences and the email spam detector/ email reply grader

What do you dislike most about this product?

nothing really, just the higher price may not fit all clients

What recommendations would you give to someone considering this product?

calculate your profit from using the product

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Cons

Less Generous

Andrew H.

Role: C-Level
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Powerful omnichannel sales automation!

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

Cost versus features and rapid ongoing implementation of new features.

What is your favorite aspect of this product?

The developers really listen to their customers and engage us for feedback on the product roadmap.

What do you dislike most about this product?

Some of the documentation on email integration could be more detailed (i.e. Exchange).

What recommendations would you give to someone considering this product?

This is a great alternative to Constant Contact, Mailshake and other omnichannel communication automation platforms. They're very flexible with small businesses and are receptive to user input. Give Reply.io a shot!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zee G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Sales team will love this!

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

One of the greatest features and benefits of Reply over a multitude of other email tools we’ve used: it comes to the INBOX! Not the spam, promotions, or elsewhere. Inbox.

What is your favorite aspect of this product?

The inbox thing (it passes the algorithms’ security and goes where you want it as a sales person: inbox) is the best and then the whole workflow management is very intuitive and simple.

What do you dislike most about this product?

The only thing my team and I didn’t like was the thing with links and attachments - it’s not very intuitive. But that’s what helps the information to go to the inbox, so… it’s not really an issue.

What recommendations would you give to someone considering this product?

It’s great for sales team. Marketing - possibly not so much because of fewer customization options.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Reply Ratings

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Reply?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Reply Reviews

Simona P.

Effective and easy to use, but a bit expensive.

Likeliness to Recommend

Pros

Cons

Andrew H.

Powerful omnichannel sales automation!

Likeliness to Recommend

Pros

Zee G.

Sales team will love this!

Likeliness to Recommend

Pros

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1
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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration