Reply.io

Reply

Composite Score

8.2 /10

CX Score

8.5 /10

35 Reviews Write a Review

Claim Software

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 87%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

3% Negative

5% Neutral

92% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Feature Ratings

Average 80

E-Mail Integration

Sequence Workflow Action

Sales Analytics

Conversation Coaching

E-Mail Campaign Management

Workflow Automation

Internal Sales Collaboration

Virtual Sales Room

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Average 81

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Reply Reviews

Jai J.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Efficient, Scalable and powerful for outreach

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

What really sets Reply apart is how easy it makes managing outreach at scale. Unlike other tools that looks complex, Reply stikes a great balance between automation and control. The user interface is clean, and it can manage multiple sequences and setup process is easy, and the reporting section is good enough to provide enough details very clearly. .

What is your favorite aspect of this product?

From an admin's perspective, the team management features and the ability to monitor and manage campaigns quickly are so helpful. Special mention to the support team, which is responsive and that makes a big difference when you are working on tight deadlines

What do you dislike most about this product?

Initially i had some issues in learning the setup process of using the advanced features. Things like conditional logic or integrating with CRM's can take a little trial and error. Nothing in major but for new users it can be little bit difficult and slow down things.

What recommendations would you give to someone considering this product?

My recommendation would be to take time to explore all the automation and personalisation features, it is where the tool really delivers value. Also, it would be better to get sequence tags and user roles organized properly, which would help you save lot of time.

Pros

Reliable
Enables Productivity
Effective Service
Transparent

Anu P.

Role: Human Resources
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

outreach automation with clear user-friendly

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

Multichannel automation, Email Delivering tools, Affordability and Flexibility

What is your favorite aspect of this product?

save hours, Avoid spamming

What do you dislike most about this product?

Seamless multichannel outreach automation

What recommendations would you give to someone considering this product?

Start with a clear outreach strategy, take advantage of free trail, warm up your email domain

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohd R.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Trustworthy
Unique Features
Effective Service

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Reply Ratings

87 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Reply?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sequence Workflow Action Allows users to create unique workflow action from outcome of calls and emails through automation to move prospect to another sequence.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Virtual Sales Room A virtual environment allowing interaction with potential clients, simulate the sales process, and conduct meetings, presentations, or product demos remotely.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Reply Reviews

Jai J.

Efficient, Scalable and powerful for outreach

Likeliness to Recommend

Pros

Anu P.

outreach automation with clear user-friendly

Likeliness to Recommend

Pros

Mohd R.

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Integration

Sequence Workflow Action

Sales Analytics

Conversation Coaching

E-Mail Campaign Management

Workflow Automation

Internal Sales Collaboration

Virtual Sales Room

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization