Reply.io

Reply

Composite Score

8.2 /10

CX Score

8.6 /10

39 Reviews Write a Review

Claim Software

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 88%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

E-Mail Integration

E-Mail Campaign Management

Sequence Workflow Action

Sales Analytics

Workflow Automation

Conversation Coaching

Virtual Sales Room

Internal Sales Collaboration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Reply Reviews

Zee G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Sales team will love this!

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

One of the greatest features and benefits of Reply over a multitude of other email tools we’ve used: it comes to the INBOX! Not the spam, promotions, or elsewhere. Inbox.

What is your favorite aspect of this product?

The inbox thing (it passes the algorithms’ security and goes where you want it as a sales person: inbox) is the best and then the whole workflow management is very intuitive and simple.

What do you dislike most about this product?

The only thing my team and I didn’t like was the thing with links and attachments - it’s not very intuitive. But that’s what helps the information to go to the inbox, so… it’s not really an issue.

What recommendations would you give to someone considering this product?

It’s great for sales team. Marketing - possibly not so much because of fewer customization options.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Andreea C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

10x sale meetings, amazing AI, saves a ton of time

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

Amazing customer service and continous improvements plus many webinars. They are reliable and transparent.

What is your favorite aspect of this product?

It automates the process and you have multi touch points over various chanels.

What do you dislike most about this product?

Sometimes the interface does not load properly on my huawey 13 inch laptop.

What recommendations would you give to someone considering this product?

Well, further automation over Linkedin. And improvement of the dialer feature. Plus better scraping of data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohan Julian G.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

One of the best tools for Email Campaign.

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

Easy and simple to use Application and "One of the best tools for Email Campaign.

What is your favorite aspect of this product?

Best for Automates Email Sequencing, LinkedIn outreach, custom suggestions for a more personalized email.gg You can create a specific task. Easily upload your CSV Data and start a campaign.

What do you dislike most about this product?

Best for Automates Email Sequencing, LinkedIn outreach, custom suggestions for a more personalized email. You can create a specific task. Easily upload your CSV Data and start a campaign.

What recommendations would you give to someone considering this product?

A Must-have Tool For Outbound Email Campaigns. The best part in a sequence is that you can not only just add multiple email steps but also add calling, Linkedin Messaging, Manual Messaging and create your very own task/to-do list. I love the way it gives updated info of how many emails have been opened, viewed, links clicked, and bounced. And it's as easy as just a few clicks to make any alterations and changes to any ongoing sequences. And at last the choice of having multiple email campaigns eases the manual work. Reply.io is surely a good tool to go for.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Reply Ratings

87 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Reply?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Sequence Workflow Action Allows users to create unique workflow action from outcome of calls and emails through automation to move prospect to another sequence.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Virtual Sales Room A virtual environment allowing interaction with potential clients, simulate the sales process, and conduct meetings, presentations, or product demos remotely.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Reply Reviews

Zee G.

Sales team will love this!

Likeliness to Recommend

Pros

Andreea C.

10x sale meetings, amazing AI, saves a ton of time

Likeliness to Recommend

Pros

Rohan Julian G.

One of the best tools for Email Campaign.

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

Sequence Workflow Action

Sales Analytics

Workflow Automation

Conversation Coaching

Virtual Sales Room

Internal Sales Collaboration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training