Reply.io

Reply

Composite Score

7.6 /10

CX Score

7.5 /10

20 Reviews Write a Review

Claim Software

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

7% Negative

11% Neutral

82% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Feature Ratings

Average 82

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Reply Reviews

Andrew Y.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Fantastic product. Easy to use, cost effective.

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Email outreach campaigns.

What recommendations would you give to someone considering this product?

Great decision to buy this product!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Md Jahan M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

"The ideal option for digital marketing!"

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

Reply.io is the greatest tool for digital marketing. It allows getting all solutions for setting up the email marketing campaign. It helps to find prospective leads on LinkedIn, valid contact information, book calls, etc. Also, It allows us to connect with the prospect leads by multichannel and integrated them with other tools. Simply, It's awesome!

What is your favorite aspect of this product?

To find the targeted leads on LinkedIn and valid email addresses, Reply helps me a lot! Especially, I'm using it for checking email and phone number verification which works wonderfully!

What do you dislike most about this product?

Didn't find any challenging issues yet. To me, It's a wonderful tool.

What recommendations would you give to someone considering this product?

Reply.io is a solid email automation tool. it makes an easy way to set up your email marketing campaign that saves your time and increases the sales growth,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dave C.

Role: Industry Specific Role
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

An easy to use and comprehensive outreach solution

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

Other Email outreach and campaign tools lack prospect enrichment and multiple ways to nurture leads in an effective manner.

What is your favorite aspect of this product?

Its well designed and intuitive.

What do you dislike most about this product?

Would love to see more direct integrations

What recommendations would you give to someone considering this product?

Try the starter plan for a month and see if it works for you.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Reply Ratings

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Reply?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Reply Reviews

Andrew Y.

Fantastic product. Easy to use, cost effective.

Likeliness to Recommend

Pros

Md Jahan M.

"The ideal option for digital marketing!"

Likeliness to Recommend

Pros

Dave C.

An easy to use and comprehensive outreach solution

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

Workflow Automation

Sales Analytics

Pipeline Management

Dialer Integration

Conversation Coaching

Internal Sales Collaboration

Omnichannel Campaign Management

Call Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration