ReliaQuest

ReliaQuest GreyMatter

Composite Score

7.7 /10

CX Score

8.0 /10

20 Reviews Write a Review

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What is ReliaQuest GreyMatter?

ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.

Company Details

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Awards & Recognition

ReliaQuest GreyMatter won the following awards in the Managed Detection & Response category

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2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

ReliaQuest GreyMatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ReliaQuest GreyMatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

12
Since last award

94 Plan to Renew

6
Since last award

80 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 84%
Conflict Resolution:: 95%
Strategy & Innovation:: 99%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ReliaQuest GreyMatter?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Feature Ratings

Average 84

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Automated Threat Hunting

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Extended Detection & Response

Score 7.7

View ReliaQuest GreyMatter in this category (opens in a new tab)

ReliaQuest GreyMatter Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2024

Fantastic product with a lot of innovations

Likeliness to Recommend

9 /10

Pros

Inspires Innovation
Saves Time
Friendly Negotiation
Helps Innovate

Nitin G.

Role: Operations
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Flexible, Scalable Security with Seamless Integrat

Likeliness to Recommend

8 /10

What differentiates ReliaQuest GreyMatter from other similar products?

ReliaQuest GreyMatter stands out with its open architecture, allowing seamless integration with various third-party tools and infrastructure. It offers customizable threat intelligence, advanced analytics, and automation for efficient threat detection and response. With comprehensive visibility and scalability, it provides flexible security management for organizations of all sizes.

What is your favorite aspect of this product?

My favorite aspect of ReliaQuest GreyMatter is its open architecture, which allows seamless integration with a wide range of third-party security tools and IT systems. This flexibility ensures businesses can build a customized security ecosystem, leveraging existing investments while enhancing threat detection and response capabilities.

What do you dislike most about this product?

One downside of ReliaQuest GreyMatter is its complexity, particularly for smaller businesses or those without dedicated security teams. The platform's broad capabilities and customization options may require significant time and expertise to fully leverage, potentially making it challenging for organizations with limited cybersecurity resources to utilize effectively.

What recommendations would you give to someone considering this product?

I recommend considering ReliaQuest GreyMatter if your organization has existing security tools and systems that you want to integrate into a unified platform. It’s ideal for businesses with dedicated security teams that can fully leverage its advanced features. Ensure your team is prepared for the platform's complexity and customization.

Pros

Helps Innovate
Unique Features
Inspires Innovation
Client Friendly Policies

Riggy M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

ReliaQuest GreyMatter Review

Likeliness to Recommend

9 /10

What differentiates ReliaQuest GreyMatter from other similar products?

Unlike most of its competitors, ReliaQuest GreyMatter is cloud native and comes with great security features. With the tool, there is better visibility of threats and responding to them is fast

What is your favorite aspect of this product?

The software is fully cloud based which ensures it is fast in responding to threats ReliaQuest GreyMatter is fully scalable

What do you dislike most about this product?

It has been very effective and not many downfalls

What recommendations would you give to someone considering this product?

For and effective, managed detection and response, ReliaQuest GreyMatter is the real deal. It is affordable, cloud based, and makes visibility easy.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

ReliaQuest GreyMatter

What is ReliaQuest GreyMatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ReliaQuest GreyMatter Ratings

83 Likeliness to Recommend

12 Since last award

94 Plan to Renew

6 Since last award

80 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ReliaQuest GreyMatter?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Vulnerability Management Discover and fix vulnerabilities in the system.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

ReliaQuest GreyMatter Reviews

Fantastic product with a lot of innovations

Likeliness to Recommend

Pros

Nitin G.

Flexible, Scalable Security with Seamless Integrat

Likeliness to Recommend

Pros

Riggy M.

ReliaQuest GreyMatter Review

Likeliness to Recommend

Pros

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Feature Ratings

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Automated Threat Hunting

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization