Qualtrics

Qualtrics CoreXM

Composite Score

7.9 /10

CX Score

8.0 /10

50 Reviews Write a Review

Claim Software

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 82

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Multi-Channel Distribution

Customizable Branding

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.3

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Qualtrics CoreXM Reviews

Vikas M.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Create a better user experience for your survey

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics is revolutionizing the way companies manage their data. CoreXM latest innovation, combines human and machine intelligence to help you make sense of the world around you. The machine learning algorithms comb through mountains of data and provide actionable, contextual insights to help you make informed decisions faster than ever before. Qualtrics XM has the tools to help us create a high-quality survey in minutes, with no coding required. Create quizzes, surveys and forms with easy-to-use templates. Collect data in real time, analyze the results and integrate with over 50+ apps.

What is your favorite aspect of this product?

Qualtrics do all the heavy lifting with AI-powered features. Here are some of the features that Qualtrics XM offers: Create a survey that gathers public opinion about a topic. Using Qualtrics XM to publish the form on our website. Once enough respondents are collected, use the data analysis software to map out the data and create visualizations. Customizing our website surveys and intercepts with roles is responsible for creating new survey questions, or modifying existing survey questions for a given platform. The role also involves designing new survey types, and writing copy for surveys.

What do you dislike most about this product?

In just two weeks, we saw an increase in customer satisfaction rates and it is only getting better. The implementation and management were expertly designed and provided white glove customer service.

What recommendations would you give to someone considering this product?

Qualtrics empowers predictive intelligence and makes it easy for everyone to create and test surveys in real time. With one-click deployment to any device, you can now reach respondents on any screen and find out more about your customers. Qualtrics XM is the only market research platform that reaches respondents on any device and creates surveys in real time. With Qualtrics XM's easy-to-use survey builder & the predictive intelligence features, you can uncover new insights for your business and provide meaningful customer experiences with our powerful analytics.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cathy S.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Features disappoint

Likeliness to Recommend

6 /10

What differentiates Qualtrics CoreXM from other similar products?

nothing - I prefer SurveyMonkey

What is your favorite aspect of this product?

branching is intuitive

What do you dislike most about this product?

survey setup look & feel is dated

What recommendations would you give to someone considering this product?

Look at SurveyMonkey or other survey solutions

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features
Less Effective Service

Jesus R.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

An excellent solution to carry out your surveys.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Unlike other tools, we can say that this one is unique since qualtrics uses modern technology such as AI and machine learning, in addition to helping to analyze open texts efficiently and quickly.

What is your favorite aspect of this product?

What I like the most about this product is that it has very reliable data analysis features that are powered by artificial intelligence, plus I also really like the user interface, and it also has multiple uses like surveys.

What do you dislike most about this product?

In my personal opinion, we can say that this tool has not found any fault with this product, since its easy-to-use design allows you to create surveys for specific projects.

What recommendations would you give to someone considering this product?

One of the reasons why we can recommend this tool is because it has a block-based design, plus it also has a wide variety of question-type options.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Vikas M.

Create a better user experience for your survey

Likeliness to Recommend

Pros

Cathy S.

Features disappoint

Likeliness to Recommend

Pros

Cons

Jesus R.

An excellent solution to carry out your surveys.

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Typeform

SurveySparrow

Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Multi-Channel Distribution

Customizable Branding

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization