Qualtrics

Qualtrics CoreXM

Composite Score

7.9 /10

CX Score

8.0 /10

50 Reviews Write a Review

Claim Software

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

0 Top Rated Features

2022

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative

11% Neutral

84% Positive

Pros

Trustworthy
Fair
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 82

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Multi-Channel Distribution

Customizable Branding

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Average 79

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Customer Intelligence

Score 8.3

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Qualtrics CoreXM Reviews

Ruth W.

Role: Industry Specific Role
Industry: Government
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

A great VoC platform, with easy to build survey.

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

I used CoreXM while working with IRD. It was a great choice for the VoC program compared to what we had prior.

What is your favorite aspect of this product?

The survey build, data visualization, analysis and dashboard.

What do you dislike most about this product?

From experience nothing.

What recommendations would you give to someone considering this product?

It's a great platform for VoC with large customer base and frequent surveying.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Adam K.

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Good analytics but visualization could be improved

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

The addition of a robust statistical analysis tool which reduces the need for external applications like SPSS or R for analysis. However, the limited visualization tools often mean that data need to be re-visualized to be ready to present to audiences, particularly in senior management.

What is your favorite aspect of this product?

The robust statistical tool, and also access to the user community.

What do you dislike most about this product?

The relatively limited visualization tools.

What recommendations would you give to someone considering this product?

Given my role, I cannot advocate for or against the specific purchasing decision, but it does support our use case strongly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vanika R.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great Software! Powerful & Intuitive

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Its a really amazing software. Which stands out of other products as it emphasis on combining all the data from various resources and provides a holistic view of experiences.

What is your favorite aspect of this product?

Qualtrics CoreXM is really versatile and is providing great user experience. Its performing various functions such as surveys, employee engagement, customer experience, into a platform to be a standout feature.

What do you dislike most about this product?

There are no dislike's As it just has some pricing issues which is at the higher end.

What recommendations would you give to someone considering this product?

Before we consider buying of this software then we need to be very clear with the objective that we have then we need to consider the scalability of the solution. After this defining of budget and pricing as per need.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Intelligence

Qualtrics CoreXM Reviews

Ruth W.

A great VoC platform, with easy to build survey.

Likeliness to Recommend

Pros

Adam K.

Good analytics but visualization could be improved

Likeliness to Recommend

Pros

Vanika R.

Great Software! Powerful & Intuitive

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

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SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Typeform

SurveySparrow

Feature Ratings

Branching and Logic

Questionnaire Design/Survey Builder

Collaboration

APIs and Integration

Multi-Channel Distribution

Customizable Branding

Templates & Question Library

Role and User Management

Mobile Support

3rd-Party Integrations

Data Analysis and Visualization

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization