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Qualtrics CoreXM Logo
Qualtrics

Qualtrics CoreXM

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Qualtrics CoreXM
7.9 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details


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Awards & Recognition

Qualtrics CoreXM won the following awards in the Survey Software category

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

5% Negative
11% Neutral
84% Positive

Pros

  • Trustworthy
  • Fair
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 82

Branching and Logic

86

Questionnaire Design/Survey Builder

86

Collaboration

85

APIs and Integration

82

Multi-Channel Distribution

82

Customizable Branding

82

Templates & Question Library

80

Role and User Management

79

Mobile Support

77

3rd-Party Integrations

77

Data Analysis and Visualization

77

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Vendor Support

83

Breadth of Features

82

Ease of Data Integration

81

Business Value Created

80

Usability and Intuitiveness

80

Availability and Quality of Training

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of IT Administration

76

Ease of Customization

76

Qualtrics CoreXM Reviews

Marie-Claire R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, but lacks features

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics is the gold standard for research, so you know that any data analysis will be robust.

What is your favorite aspect of this product?

Easy to use, like the visuals that it generates. Customer service has also improved remarkably.

What do you dislike most about this product?

It is a bit pricey for what it does, even though pricing has been reduced. Data generation can be unreliable though and you have to go to customer service to fix things.

What recommendations would you give to someone considering this product?

This is a good product is you care about the quality of your data.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Jeanette J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Overall, great product.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

To be honest, I do not know. Qualtrics was recommended to me over Survey Monkey by a colleague experienced with surveys and I followed that advise.

What is your favorite aspect of this product?

All the ways in which you can differentiate the data by the automatically provided participant categories and the customised ones.

What do you dislike most about this product?

When I use visualisations I cannot customise the numbers etc on the x and y axes in terms of font and size. When I exported some, the numbers were too small to use for a PowerPoint presentation and sometimes they come out on top of each other, so they’re unreadable. I contacted support about this, but they couldn’t do anything about it. Finally, sometimes there’s an error when I look at the data as reports, I think it says ‘widget error’ and I can’t see the data.

What recommendations would you give to someone considering this product?

Watch the free training videos and get familiar with its features and the service available for support. I recommend Qualtrics because it is easy to use and reliable. I did my first survey with Qualtrics. It has a broad range of features and tools that make analysis and presentation of data easy. Support was fairly quick, usually within 24 hours but sometimes up to two days, and they solved my problem 8 out of 10 times. If I had to do another survey, then I would use Qualtrics again.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

David M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Data collection tool, feasible and versatile!

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

We have used Qualtrics CoreXM to create surveys, collect data, evaluate our progress, and analyze how we can improve. I can check people's tastes and needs in various ways, thus ensuring that the company's style and design meet everyone's needs. The statistics and analysis provided have served us well for statistical analysis fostering success.

What is your favorite aspect of this product?

Qualtrics CoreXM gives us a deep analysis obtained from surveys, questionnaires, and other tools. It combines powerful features and ease of use to facilitate your work, receiving real-time feedback on the data collected. I can design surveys easily, with different options and questions, totally customized to my liking. It is compatible with any device, mobile or desktop.

What do you dislike most about this product?

The software requires some training, but once you master it, it will become the most intuitive tool and take full advantage of all its features.

What recommendations would you give to someone considering this product?

I can recommend Qualtrics CoreXM for any scenario and company; you will have the tools to collect and analyze data collected through surveys and questionnaires easily; thanks to this, we can convert our potential customers to consume more of our services and love our campaigns. In short, it allows any organization to efficiently collect and analyze people experience data to take specific actions based on the beliefs, emotions, and feelings of customers and employees; you can apply it to many types of research.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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