Qualtrics

Qualtrics CoreXM

Composite Score

8.3 /10

CX Score

8.4 /10

28 Reviews Write a Review

Claim Software

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

6 Top Rated Features

2023

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Also Featured in...

Survey Software

Score 7.9

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Qualtrics CoreXM Reviews

Kenichi T.

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A totally new way to produce survey

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Unlike other tools, we can mention that this one has many virtues that make it unique because of how easy it is to configure and intuitive surveys that can be attached to any list with an easy URL.

What is your favorite aspect of this product?

What fascinates me most about this tool is that its intuitive interface and navigation make it easy to build surveys immediately without sacrificing quality or professional appearance. The tool provides a lot of customization capabilities that allow me to make sure my survey accurately reflects the information I'm trying to collect.

What do you dislike most about this product?

From my very particular criteria we ourselves have the possibility of mentioning that we have not found a single failure, rather it can be said that with this platform you can generate accounts for small and monumental organizations.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this instrument is because this program is quite simple to use. Once you're working with people of various skill levels, it's nice to have a system that anyone can learn. Besides that With Core XM, I can generate surveys, distribute them and see the results of some modalities.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Charlotte C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A Comprehensive and Helpful Tool for Gaining Marke

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics CoreXM is an excellent tool for quickly gathering customer data and insights. It is helping me to understand customer behavior better, identify trends, and make more informed decisions. It is also helping me measure my efforts' success and ensure that I am staying ahead of the competition.

What is your favorite aspect of this product?

I love how comprehensive the tool is and how easy it is to use. It offers features such as surveys, focus groups, and customer feedback that are great for gathering data and insights. I also appreciate that it provides advanced features such as sentiment analysis and predictive analytics that can help me to understand customer behavior better and make more informed decisions. The reporting features are also beneficial for quickly visualizing the data and understanding customer sentiment better.

What do you dislike most about this product?

The pricing structure of Qualtrics CoreXM can be a bit complicated and hard to understand, so it can be challenging to determine which plan is best for you. That being said, the customer support team is very helpful and can assist with any questions you have. I would also like to see more data security and privacy features, as that is an important consideration when dealing with customer data.

What recommendations would you give to someone considering this product?

Explore all of the pricing options, and negotiate on the contract.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First

Maneesh B.

Role: Consultant
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Lots of functionalities for analyzing the data

Likeliness to Recommend

7 /10

What differentiates Qualtrics CoreXM from other similar products?

It have very large variety of features for data analysis and for dashboards. The best tool for CSAT surveys.

What is your favorite aspect of this product?

Dashboards

What do you dislike most about this product?

Data uploading process and inbuilt survey question types are limited

What recommendations would you give to someone considering this product?

Go for it if you have less complexity surveys.

Pros

Enables Productivity
Trustworthy
Security Protects
Reliable

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Kenichi T.

A totally new way to produce survey

Likeliness to Recommend

Pros

Charlotte C.

A Comprehensive and Helpful Tool for Gaining Marke

Likeliness to Recommend

Pros

Cons

Maneesh B.

Lots of functionalities for analyzing the data

Likeliness to Recommend

Pros

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Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support