What is ProProfs Knowledge Base?
Easily create online knowledge base, user manuals, documentation & more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
87 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Knowledge Base?
Pros
- Respectful
- Client Friendly Policies
- Efficient Service
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Multi-Language Support
Reporting and Analytics
Rich Text Editor
Configurable Knowledge Repository
Workflow and Approval Management
Multiple File Type Support
Role-Based Access
API Integration
Bulk Actions
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Breadth of Features
ProProfs Knowledge Base Reviews
Brenden K.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use, great for education, training
Likeliness to Recommend
What differentiates ProProfs Knowledge Base from other similar products?
Ability to teach, inform, educate, & ongoing training
What is your favorite aspect of this product?
The ability to post and share testing & training material to employees nationally
What do you dislike most about this product?
Nothing yet
What recommendations would you give to someone considering this product?
It is a great tool to educate employees
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Continually Improving Product
Ravindra S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Awesome Product
Likeliness to Recommend
What differentiates ProProfs Knowledge Base from other similar products?
Effective and reliable
What is your favorite aspect of this product?
Effective and reliable
What do you dislike most about this product?
Nothing because I feel that this product is too good
What recommendations would you give to someone considering this product?
I highly recommend due to its reliability
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Deepika S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Nice product. Easy to use
Likeliness to Recommend
What differentiates ProProfs Knowledge Base from other similar products?
User friendly
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
I wish there was more flexibility in terms of usage.
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful