ProcessMaker

ProcessMaker Workflow Management & BPM

Composite Score

8.3 /10

CX Score

8.8 /10

7 Reviews Write a Review

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What is ProcessMaker Workflow Management & BPM?

ProcessMaker workflow management and BPM software allows public and private organizations to automate document intensive, approval-based processes across departments and systems. Business users and process experts with no programming experience can design and run workflows.

Company Details

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ProcessMaker Workflow Management & BPM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 94%
Conflict Resolution:: 99%
Strategy & Innovation:: 97%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProcessMaker Workflow Management & BPM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Caring
Less Friendly Negotiation
Security Frustrates

Feature Ratings

Average 86

Business Rules Management

100

Deployment

Knowledge and Document Management

Process Simulation and Execution

Process Management

Analytics and Reporting

Process Modelling and Design

Form and Report Building

Mobile

Process Monitoring and Optimization

BPM Workflow and Approvals

Vendor Capability Ratings

Average 72

Availability and Quality of Training

Breadth of Features

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

ProcessMaker Workflow Management & BPM Reviews

A. A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

ProcessMsker The King of BPM Solution

Likeliness to Recommend

10 /10

What differentiates ProcessMaker Workflow Management & BPM from other similar products?

It eased of use.

What is your favorite aspect of this product?

Reporting aspects

What do you dislike most about this product?

None at all

What recommendations would you give to someone considering this product?

Have enough money

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anne-Joy I.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Process Maker Review

Likeliness to Recommend

6 /10

What differentiates ProcessMaker Workflow Management & BPM from other similar products?

It's easy to navigate and get any information you need

What is your favorite aspect of this product?

Easy to navigate

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

It's a food product that can be used by any organization

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

ProcessMaker Workflow Management & BPM

What is ProcessMaker Workflow Management & BPM?

Company Details

Need Assistance?

ProcessMaker Workflow Management & BPM Ratings

76 Likeliness to Recommend

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ProcessMaker Workflow Management & BPM?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ProcessMaker Workflow Management & BPM Reviews

A. A.

ProcessMsker The King of BPM Solution

Likeliness to Recommend

Pros

Anne-Joy I.

Process Maker Review

Likeliness to Recommend

Pros

Feature Ratings

Business Rules Management

Deployment

Knowledge and Document Management

Process Simulation and Execution

Process Management

Analytics and Reporting

Process Modelling and Design

Form and Report Building

Mobile

Process Monitoring and Optimization

BPM Workflow and Approvals

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support