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Pipedrive

Pipedrive

Composite Score
8.6 /10
CX Score
8.8 /10
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Pipedrive
8.6 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Caring
  • Fair

Feature Ratings

Average 81

Collaboration

84

Sales Management

84

Lead Management

83

Activity and Workflow Management

82

Account and Contact Management

81

Customer Service Management

80

Analytics and Reporting

78

Telephony and Call Center Management

77

Quote Contract and Proposal

77

Mobile

75

Marketing Management

72

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Usability and Intuitiveness

84

Quality of Features

81

Availability and Quality of Training

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

81

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

77

Pipedrive Reviews

Alan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Pipedrive is a no nonsense solution for management

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

I haven't tried many other solutions prior to this for comparison.

What is your favorite aspect of this product?

The automated triggers.

What do you dislike most about this product?

The import procedure.

What recommendations would you give to someone considering this product?

Format your data through a scrubber yourself before input.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Acts with Integrity
  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Great product to support client management.

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Under Delivered

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