In Partnership With SelectHub
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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Caring
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Maria D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Fantastic tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
For excellent creation of customers pipeline Pipedrive is the best product I have used.
What is your favorite aspect of this product?
It streamlines customers infrastructure and addresses all challenges that clients face when ordering goods and services. It has well customizable user interface and very active support team 24/7.
What do you dislike most about this product?
I have not experienced any poor performance from the version we have deployed.
What recommendations would you give to someone considering this product?
Pipedrive is very productive and powerful customer relationship platform that I totally recommend.
Pros
- Reliable
- Saves Time
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Eleazor K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Simplified the management of sales process
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an affordable CRM platform packed with features for managing sales, making it our best tool in our company. It is so easy to use, and the design is refreshing and simple. It does a great job centralizing all our business aspects, combined with Its advanced capabilities and the extensible and compressible reports it provides have made it so attractive to many businesses. Furthermore, Support is 24/7 and is exceptional in providing excellent training. Not only that, but Its ability to scale has been a perfect fit for our growing sales team.
What is your favorite aspect of this product?
Pipedrive attractive features like the ability to scale to meet the needs of our growing sales team is a major game change for our business. We have bee able to have organized leads and generate leads with ease. In addition our sales process have improved since our sales team are able to focus on which leads can convert with ease. I also love how customizable the pipeline level are, which fits our sales process. The reporting feature has enabled us to visualize and identify top sale performers as well those that are lagging behind. This has enabled us to come up with smart decision to boost their performance and increase sales productivity.
What do you dislike most about this product?
The only issue i have with Pipedrive is that there should be a way of diving leads and contracts to make it more organized.
What recommendations would you give to someone considering this product?
We have achieved greater ROI since the implementation of Pipedrive in our organization. We no longer follow leads that meets a dead end, but have a good lead generator that has enabled to convert leads into buyers in a short period of time. It has been a great support to our sales team, and we don't see ourselves switching from using this tool. I highly recommend it for use.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Tisha S.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2021
A CRM with outstanding features.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The amount of integrations it has is attractive, MailChimp, Gmail, Zapier, Teams, among others. It is relatively cheaper than other CRMs on the market. Simple interface that helps to better manage the customer lifecycle.
What is your favorite aspect of this product?
Pipedrive is a focused, specific and professional CRM with a competitive price. It's a funnel that helps me get from potential customers to prospects, saving me a lot of work and giving me specific guidelines and steps to follow, as well as offering courses and tutorials. Pipedrive gets you up and running quickly, once you log in it guides you through its features and how to implement them in your business and projects, simple and effective. It also features automation of repetitive tasks such as sending emails. Automatic call and email tracking.
What do you dislike most about this product?
The mobile app often freezes or is not stable, it has a lot of potential and the idea is good but more work needs to be done on it.
What recommendations would you give to someone considering this product?
It is a good solution for small and medium businesses, personally I think it does not need complex consultation and training as Pipedrive guides you from the beginning and that is a great advantage, I recommend it, it has a free trial period and the prices of the plans are not the cheapest but not the most expensive, due to the recognition it has and the security of the data is worth it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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