Pipedrive Customer Reviews 2025 | SoftwareReviews

Pipedrive

Composite Score

8.7 /10

CX Score

8.9 /10

230 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 86%
Conflict Resolution:: 89%
Strategy & Innovation:: 88%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 82

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

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Customer Relationship Management - Midmarket

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

John P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Good Middle of the Road CRM

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive is one of the easier to implement and user friendly CRM's that I have ever used.

What is your favorite aspect of this product?

Ease of use. I trained many people in how to use Pipedrive and it rarely took more than a couple of days for them to grasp it fully.

What do you dislike most about this product?

It does lack the depth of a CRM like Hubspot.

What recommendations would you give to someone considering this product?

If you are growing a team quickly, Pipedrive is an easy to use and easy to teach CRM.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Umberto L.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A Powerful CRM Tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For business CRM needs, Pipedrive offers better features not to mention the amazing price point.

What is your favorite aspect of this product?

Affordability of Pipedrive is one aspect I like. The many CRM Capabilities makes the tool a must have. It handles lead generation easy.

What do you dislike most about this product?

No disregards for Pipedrive. It's best tool.

What recommendations would you give to someone considering this product?

No issues whatsoever with Pipedrive. It's a great solution for business.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Amanda W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Efficient and User Friendly

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive differentiates itself with its simple, visually-driven interface that enhances ease of use and clarity in sales process management.

What is your favorite aspect of this product?

The most appealing aspect of Pipedrive is its comprehensive approach to customer relationship management. It excels at organizing customer information, tracking leads and opportunities, and managing deals, quotes, and order statuses.

What do you dislike most about this product?

It would be great to have more integration options with Third-party.

What recommendations would you give to someone considering this product?

For anyone considering Pipedrive, it's recommended to evaluate the extent of third-party integrations available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Pipedrive Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Pipedrive?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Pipedrive Reviews

John P.

Good Middle of the Road CRM

Likeliness to Recommend

Pros

Umberto L.

A Powerful CRM Tool

Likeliness to Recommend

Pros

Amanda W.

Efficient and User Friendly

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement