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In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
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Mei T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
To schedule sales activity and track deals.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
You can email a lead, add them to a pipeline, or create a task using an automated workflow, among many other things. By filtering the leads and communications in your lead inbox, you can review all the data you receive at the start of a campaign to locate exactly what you need right now. Your data-rich results can be filtered and organized into groups so you can clearly see how well your sales have performed
What is your favorite aspect of this product?
I prefer Pipedrive because it allows you to see all the sales channels in detail. You can be aware of how we get along with our business contacts. For better lead collection, you can use web forms, live chat widgets, and chatbots on your website. With reports to manage your campaigns and clients, including deal tracking, lead reports, and revenue forecasting.
What do you dislike most about this product?
In comparison to other CRMs, Pipedrive is less appealing and less user-friendly.
What recommendations would you give to someone considering this product?
To design an infinite number of unique deal pipelines and transfer deals through them by simply dragging and dropping, I suggest Pipedrive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michelle M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Probably the easiest to use CRM on the market.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
We don't have much time to enter CRM information. Pipedrive saves us time managing CRM and documenting customer opportunities. We no longer spend as much time as we used to on sales reports. Improve the sales process and link marketing and sales. We may assess the impact of the sales process and then investigate why a deal did not succeed at the level it did.
What is your favorite aspect of this product?
I enjoy how businesses connect to one or more contacts and subsequently to transactions. It's simple to use and easy to combine with other apps. It's simple to set up and operate, and it has a fantastic auto-onboarding approach. I appreciate that we can partially customize pipelines. Pipedrive also features a plethora of upgrading choices.
What do you dislike most about this product?
The marketing options are quite restricted, and what I detest the most is that there is no attribution of inbound leads to Pipedrive forms. We have no clue where the leads for our online forms are coming from, therefore we need to ask them. It's a little pricy, and the packages appear to be a little complicated in terms of upsell choices. There are too many alternatives for additional costs. They may also be given a lengthier trial period.
What recommendations would you give to someone considering this product?
This is an excellent CRM software, Pipedrive is very easy to implement and improves workflow, it is also very efficient for self-service.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Olivia M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
A fantastic CRM tool to improve the sales process.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is a powerful CRM application which is extremely easy to implement and set up. I like it's designe and and simplicity of use and this makes it easy to manage. The interface is user-friendly and makes it easy to create and customize reports. I like how it automatically tracks all calls and emails, creating reminders on the scheduled date and time.
What is your favorite aspect of this product?
Pipedrive has a database for clients and general contacts which enables us to quickly allocate the client we want to work with. Pipedrive also allows the entire organization to easily collaborate no projects which increases productivity and their is no communication breakdowns as a result of missing email chains or other issues. With the help of Pipedrive, we can work easily and effectively.
What do you dislike most about this product?
Sometimes, some synchronizations and automations are very slow and slows down the work. Nothing much negative to mention about Pipedrive.
What recommendations would you give to someone considering this product?
With Pipedrive, work becomes very easy and it makes it easier to engage with clients.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
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