Pipedrive Customer Reviews 2024

Pipedrive

Composite Score

8.6 /10

CX Score

8.8 /10

214 Reviews Write a Review

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What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative

8% Neutral

89% Positive

Pros

Respectful
Reliable
Caring
Performance Enhancing

Feature Ratings

Average 81

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Clara B.

Role: Operations
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

User-friendly

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Visual Sales Pipeline: Pipedrive offers a highly intuitive and visual sales pipeline interface that allows users to easily manage and track deals. The drag-and-drop functionality makes it simple to move deals through various stages, providing a clear overview of sales progress. Focus on Sales Processes: Unlike some CRMs that try to be everything to everyone,

What is your favorite aspect of this product?

My favorite aspect of Pipedrive is its intuitive visual sales pipeline. The ability to see all deals represented visually in a straightforward, drag-and-drop format makes it easy to track progress at a glance. This feature not only enhances the user experience but also simplifies the management of complex sales processes.

What do you dislike most about this product?

What I dislike most about Pipedrive is the limited reporting and analytics capabilities compared to some other CRM platforms. While Pipedrive offers basic reporting features, it lacks the depth and customization options that some users might expect, especially as their needs grow. For instance, creating advanced reports often requires additional manual effort or reliance on external tools. The standard dashboards can feel somewhat basic, lacking the ability to easily visualize key performance indicators (KPIs) in a way that provides actionable insights.

What recommendations would you give to someone considering this product?

Take Advantage of the Trial: Utilize the free trial period to explore the features and see how well the platform fits your team's workflow. This hands-on experience will help you assess if it meets your specific sales needs. Customize Your Pipeline: Spend time customizing your sales pipeline stages to align with your unique sales process. Tailoring the setup from the beginning will help your team use the platform more effectively and keep everyone on the same page.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Renato G.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, but not as scalable as other products

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Easy to track progress and pipeline of sales.

What is your favorite aspect of this product?

Pipeline process stages.

What do you dislike most about this product?

Ability to be an all in one integrated software.

What recommendations would you give to someone considering this product?

Know what it does and what it doesnt. It does well as it comes to sales, but has limited integration to other features.

Pros

Enables Productivity
Respectful
Fair
Altruistic

Umberto L.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A Powerful CRM Tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For business CRM needs, Pipedrive offers better features not to mention the amazing price point.

What is your favorite aspect of this product?

Affordability of Pipedrive is one aspect I like. The many CRM Capabilities makes the tool a must have. It handles lead generation easy.

What do you dislike most about this product?

No disregards for Pipedrive. It's best tool.

What recommendations would you give to someone considering this product?

No issues whatsoever with Pipedrive. It's a great solution for business.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Pipedrive Ratings

86 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Pipedrive Reviews

Clara B.

User-friendly

Likeliness to Recommend

Pros

Renato G.

Easy to use, but not as scalable as other products

Likeliness to Recommend

Pros

Umberto L.

A Powerful CRM Tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement