Pendo

What differentiates Pendo from other similar products?

Pendo assists you in providing superior software experiences for contented and productive users and staff. With the use of insights, you can quickly and effectively create in-app instructions that don't require any code to promote software adoption, offer support, and produce better leads inside the application. Pendo, in essence, is software that enhances the quality of your work.

What is your favorite aspect of this product?

Due to the amount and frequency of distracting pop-ups, the NPS within Pendo has significantly increased the number of responses without adversely affecting our user experience. Furthermore, we were able to close the circle on our NPS respondents in a timely manner because to the connectivity with Zapier and the segment created in Pendo. We are also really eager to start using the resource center's Onboarding module.

What do you dislike most about this product?

Data Explorer, Dashboards, and Reports' options for data display and analysis can seem constrained and somewhat trite. It seems like there are a few less optimal ways to view and manage the data you collect compared to other visualization platforms. While there is still a ton of customization available, more flexibility in how you can use the data you collect would be greatly appreciated.

What recommendations would you give to someone considering this product?

Ranging from basic advice on forthcoming updates to sophisticated recommendations leveraging Pendo snippets are another excellent tool for gathering high-impact data; every guideline we've used was straightforward to set up and produced clear-cut data insights that assisted us in taking action.

What differentiates Pendo from other similar products?

Understand product enrollment delivery points and the user journey when they first become a customer. Knowing which features they utilized and when they interacted with them. Pendo analytics are so simple to use that I can examine use stats and offer the required assistance for decision points in minutes. The tool works as intended, and following the instructions we've provided will help you handle problems quickly. It's also useful to know what consumers are interested in and where they spend their time in order to validate improvements, requests and focus effort.

What is your favorite aspect of this product?

Pendo analytics make it simple to trace a customer's journey and understand how they engage with our products and features. It is simple to teach people on the analytics tool; tutorials, user messages, and event monitoring are all incredibly valuable features that are widely utilized. I like being able to go into a client's history and tool usage. I can frequently troubleshoot and make choices regarding a customer account without a lot of back and forth. This implies that I may strive to assist a customer while keeping FCR statistics low.

What do you dislike most about this product?

I believe the default widgets may benefit from an update and expansion. If the client has spent a significant amount of time on the tool in a short period of time, the activities will overlap and cannot be separated.

What recommendations would you give to someone considering this product?

Examine the many aspects of the tool to discover how you might benefit from them. Create some use cases for what you're attempting to do and see how you can achieve them. Examine the tool's analysis and settings. Pendo offers a far simpler user interface, and even non-techies may easily tag pages and features. Be prepared to spend time developing segments; individual user data is excellent, but constructing segments allows you to see the broader picture.