Pendo

What differentiates Pendo from other similar products?

Using this tool, our organization may collect product feature requests as well as any enhancement requests. Because of the tool's ease of use, our clients are prepared to give ideas/feedback through it rather than rely on corporate workers. Pendo makes it simple to offer new features and lead users through a process, and segmented statistics aid in gaining a thorough picture of how the app is used and how it can be enhanced. By providing us with information on how customers use the product, a venue for product education, and the ability to engage with end users.

What is your favorite aspect of this product?

The tool is simple to use, allowing any user to adopt it on the fly. I like how simple it is to categorize site features and pages and gain information into how consumers use our goods. Pendo has also enabled us to create a whole ecosystem of product education. The Visual Designer overlay is extremely user-friendly and allows anybody to create compelling user content and position it precisely where they want it to appear. The choices for tailoring the information to your specific requirements are carefully thought out.

What do you dislike most about this product?

Some issues have been noticed that are more on the application side and need to be addressed, such as supplying better ids and URLs instead of Pendo. We've been a Pendo customer for many years and have seen some advancements, however we have to rely on our engineers to produce trace events for all mobile analytics because tagging isn't an option. We also have a Windows app, and because there is no SDK, we cannot have advertisements or analytics, which is awful.

What recommendations would you give to someone considering this product?

This is one of the best in its segment, it has been of great help to the company, it makes work more efficient and it also allows us to improve every day. This is why I feel confident in recommending the implementation of this software.

What differentiates Pendo from other similar products?

Pendo provides vital product usage statistics to our customer care teams while also allowing us to consolidate onboarding procedures, feedback mechanisms, and client education into a single application. Pendo is essential for keeping me up to date on my consumer base. At other firms, I've used Pendo to send out large messages to certain client groups and even encourage admins to sign up for forthcoming webinars.

What is your favorite aspect of this product?

The ability to deploy customer-facing onboarding, tooltips, and education is the best feature of Pendo. In addition, the client use data you receive is quite strong and can be utilized for anything from an account review to developing your own bespoke customer health score from scratch. It's also useful for determining which features aren't being tested. A must in order to keep clients from becoming upset.

What do you dislike most about this product?

The only disadvantage of having access to this sort of information is when clients request it to check if their representatives are utilizing it as much as they expected. That said, as long as you collect and use data from the start, there will be no surprises, and you can strive to ensure it is never a bad thing.

What recommendations would you give to someone considering this product?

I always say that the first thing you should do is think about the possible use cases and learn how to use the software in the right way to realize its true potential. Make sure you have enough personnel involved in the implementation of the software that will help to adopt the use of the software quickly.

What differentiates Pendo from other similar products?

Pendo enables us to determine which features function and which do not. This enables us to more efficiently prioritize product implementation and engineering time in order to address the issues that are most important to our customers. To compare our users' behavior with all guides, pages, and feature metrics at the same time. It enables us to compile a report that can lead us to a conclusion that leaves consumers unharmed.

What is your favorite aspect of this product?

Pendo enables us to broaden our insights in order to better understand what our consumers are doing throughout our product experience. NPS surveys and product analytics on a SaaS platform combine to provide a highly strong platform that can help us enhance user adoption while also leading product teams to better understand and analyze user behavior. Fantastic Sales, Onboarding, and Customer Service Process - The Pendo team has been outstanding from start to finish. Useful insights into how our clients utilize our platform, with the results already influencing future product cycles.

What do you dislike most about this product?

Custom editing capabilities in guide editor mode are limited in comparison to the guide's rudimentary tools. What I don't see is the animation transition when the guide is presented or appears on the items. If you're thinking about utilizing Pendo, I'd recommend checking out Feedback as soon as you start using Insights.

What recommendations would you give to someone considering this product?

Take the time to learn how to use the software effectively, build from less to more, and get your peers to adopt it quickly to reap its full benefits.