Pendo.io, Inc.

Pendo

Composite Score

8.4 /10

CX Score

8.7 /10

33 Reviews Write a Review

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What is Pendo?

Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.

Company Details

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Awards & Recognition

Pendo won the following awards in the Product Analytics category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Inspires Innovation
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

Data Integrity

Data Analysis and Survey Function

Device and Browser Analytics

Data Warehousing

Audience Segmentation

Data Management

API Framework

Conversion Analysis

Marketing Analytics

Mobile Functionality

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Also Featured in...

Product Management

Score 8.5

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Digital Adoption Platforms

Score 8.4

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Pendo Reviews

Riya P.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to Use, Feature cost is little-bit high,

Likeliness to Recommend

7 /10

What differentiates Pendo from other similar products?

-- Provide good feature as compare to another product -- Easy Integration

What is your favorite aspect of this product?

Data Integration , Plugin support hit map another reports

What do you dislike most about this product?

subscription Price is little-bit high

What recommendations would you give to someone considering this product?

that should be clear guidelines to employee and proper training will help better implementation

Pros

Continually Improving Product
Trustworthy
Effective Service
Inspires Innovation

Parth N. P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

- Ease of integration - Breath of Features

What is your favorite aspect of this product?

- Reporting features are good and customizable - Feature tagging / segmentation help accurately segregate the data

What do you dislike most about this product?

- Subscription price is bit on higher side - Learning curve and setup of pages / feature tagging required to be product useful at all

What recommendations would you give to someone considering this product?

- There should be proper training of employee and proper transfer of ownership to take place. - There might be some development efforts will be required so need to consider the team accordingly for better implementation

Pros

Continually Improving Product
Trustworthy
Caring
Client Friendly Policies

Cons

Less Performance Enhancing
Wastes Time
Security Frustrates

Sam W.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Great visibility of product and customer usage

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

The ability to segment customers, specific products, features and deep dive into their usage and effectiveness

What is your favorite aspect of this product?

Being able to create segments of my customers and understand their usage of our product. Then being able to create integrations and notifications

What do you dislike most about this product?

Clunky to get started and learn - very custom and new. Takes a while to understand processes and learn

What recommendations would you give to someone considering this product?

It is worth it if you take the time to get set up properly and integrate your data

Pros

Continually Improving Product
Reliable
Includes Product Enhancements
Helps Innovate

Pendo

What is Pendo?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Pendo Ratings

88 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Pendo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Management Includes data sharing, data storage, records management, and data security.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Functionality Can be used on mobile devices​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Product Management

Digital Adoption Platforms

Pendo Reviews

Riya P.

Easy to Use, Feature cost is little-bit high,

Likeliness to Recommend

Pros

Parth N. P.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Sam W.

Great visibility of product and customer usage

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Data Integrity

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Device and Browser Analytics

Data Warehousing

Audience Segmentation

Data Management

API Framework

Conversion Analysis

Marketing Analytics

Mobile Functionality

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration