What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 94%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Integrity
Data Warehousing
Audience Segmentation
Data Analysis and Survey Function
Device and Browser Analytics
Data Management
Conversion Analysis
API Framework
Marketing Analytics
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
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Pendo Reviews
Michelle M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Very efficient software, easy to implement.
Likeliness to Recommend
What differentiates Pendo from other similar products?
We're resolving to use Pendo Feedback to complete the input loop for customers, to fix communication problems with teams working on product development projects, and to pay attention to consumer feedback through our NPS. To enable our consumers to use our product at any moment of the day without having to manually alter it before seeing its worth, we are developing touch technology onboarding methods. In order to assist our users with self-service when they have questions, we also use the resource center to provide FAQs, videos, and tutorials.
What is your favorite aspect of this product?
I enjoy that we can have so many teams working on the same system and using the same data to help the business make better decisions. I like the usage, the context of the customer's voice, and how simple it is to make those connections. The ability to observe user activity on our platform and then develop particular touchpoints depending on that behavior is what I enjoy best about Pendo. To assist our users get more out of our software, we can pinpoint key occurrences and develop actions, instructions, and training materials.
What do you dislike most about this product?
I dislike that Pendo forbids their mobile application from supporting older SDK versions. I understand that it is our organization's responsibility to maintain it current, but doing so may be difficult, and we could have implemented it far more quickly. Because we hadn't tried the most recent SDK before purchasing it, we frequently had to wait for this functionality to be incorporated after purchasing it. The arrangement of some of the instructions seems challenging to use. I would want to have autosaving since I unintentionally logged out and lost my work.
What recommendations would you give to someone considering this product?
I advise you to include your Product and Success teams in the scoping phase if you are looking into Pendo. These two teams, in my opinion, stand to gain the most from Pendo. With Pendo, you can create an effective internal SWAT squad of driven individuals eager to have an impact in your departments. Cross-representation from all areas of your company is crucial to the final product's success.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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