Pegasystems Inc.

Pega Platform

Composite Score

8.0 /10

CX Score

8.3 /10

49 Reviews Write a Review

Claim Software

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

Filter By

2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

11 Top Rated Features

2022

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

99 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 87%
Conflict Resolution:: 90%
Strategy & Innovation:: 93%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative

6% Neutral

91% Positive

Pros

Security Protects
Enables Productivity
Saves Time
Respectful

Feature Ratings

Average 81

Out of the box integration

100

Code-Free Programming

Central Deployment

Action Logging

Real-Time Debugging

Role-Based Access

Sentiment Analysis

Optical Character Recognition

Performance Monitoring

Exception Handling

User Libraries

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Pega Platform Reviews

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Difficult to learn, keep an eye on performance

Likeliness to Recommend

6 /10

Pros

Includes Product Enhancements
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Kapil S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Amazing platform to transform your business proces

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

Very stable and proven product in market. Base product and industry frameworks have proven their worth from years. Latest versions are supported by latest technologies such as AI, GenAI etc

What is your favorite aspect of this product?

Well proven and stable product with world wide use.

What do you dislike most about this product?

Performance degrades by applying more customisation using Java or other native technologies

What recommendations would you give to someone considering this product?

Chose right partner for implementation and focus on testing too apart from build.

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Gurubelli M.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

Coding is main differeNce, we believe LCNC platforms rules in BPM

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

usually it loads much time

What recommendations would you give to someone considering this product?

It would be great if loading time decreases

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Awards & Recognition

Pega Platform Ratings

85 Likeliness to Recommend

99 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pega Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Real-Time Debugging Identifying errors in process while bot is working.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Exception Handling Bots take specific standard actions based on unexpected conditions.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Pega Platform Reviews

Difficult to learn, keep an eye on performance

Likeliness to Recommend

Pros

Kapil S.

Amazing platform to transform your business proces

Likeliness to Recommend

Pros

Gurubelli M.

Easy to use

Likeliness to Recommend

Pros

Most Popular Pega Platform Comparisons

UiPath Business Automation Platform

Automation Anywhere

Microsoft Power Automate

Automate

ElectroNeek RPA and AI Platform

SS&C Blue Prism Enterprise

1
Since last award

1
Since last award

Feature Ratings

Out of the box integration

Code-Free Programming

Central Deployment

Action Logging

Real-Time Debugging

Role-Based Access

Sentiment Analysis

Optical Character Recognition

Performance Monitoring

Exception Handling

User Libraries

Vendor Capability Ratings

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Availability and Quality of Training